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  • Payment Systems and Payment Services Providers

    • Licensing Provisions

      • Types of Licenses

        1. Micro payment institution.

        2. Major payment institution.

        3. Micro-electronic money institution (e-wallets). 

        4. Major electronic money institution (e-wallets.

      • Licensing Guidelines

        • Guidelines to Apply for Payment Services Providers License

          Status: Modified

          Translated Document

          The payment services providers regulations stipulate the articles governing the license and the requirements necessary to practice the provision of payment activities and services, and SAMA has prepared the form for applying for a license and has been published on the payments page on SAMA's website.

          • 2. Definitions

            For the purpose of applying the provisions of these guidelines, the following words and phrases—wherever mentioned in these guidelines—shall have the meanings assigned thereto, unless the context requires otherwise:

            Central Bank: The Saudi Central Bank "SAMA."

            Rules: The Payment Services Providers Regulations.

            Guidelines: The guidelines for applying for a license to provide payment services.

            Company: The licensed payment services company authorized to conduct payment services in accordance with the Payment Services Providers Regulations.

          • 3. Purpose of application

            The guidelines aim to clarify the regulatory procedures and requirements that must be met when applying for a license to provide payment services by companies. The company may apply for one of the following types of licenses as specified in the Payment Services Providers Regulations:

            •  Micro Electronic Money Institution "E-Wallet" (Micro EMI).
            •  Major Electronic Money Institution "E-Wallet" (Major EMI).
            •  Micro Payment Institution (Micro PI).
            •  Major Payment Institution (Micro PI).

            The stages of issuing the license vary according to the classification of companies as follows:

                 -Issuance of License for New Companies:

            Obtaining the required license for both: new companies (under establishment) and existing companies whose activities do not include the provision of payment services, involves going through two phases:

            • Initial Approval Stage: The company must submit all regulatory requirements in accordance with Article 6.6 of the Payment Services Providers Regulations, and all the required basic documents as outlined in Appendix (A) of these guidelines. These documents must be signed and officially certified to support the company's request for preliminary approval. This approval is necessary to complete the basic licensing requirements and procedures, including the issuance of the commercial registration and notarization of the memorandum of association with the Ministry of Commerce, in preparation for the final license to be issued by SAMA.
            • Licensing Stage: The company must submit all the required basic documents as outlined in Appendix (B) after fulfilling the necessary signatures and obtaining regulatory approval, to support the company's request for the required license to begin providing payment services.

              -Issuance of License for Existing Companies:

              Obtaining the required license for existing companies that provide payment services in the Kingdom involves going through only one stage:

              Licensing Stage: The company must submit all regulatory requirements in accordance with Article 6.6 of the Payment Services Providers Regulations, and all required basic documents as outlined in Appendix (B. after fulfilling the necessary signature and obtaining regulatory approval to support the company's request for the required license to begin providing payment services.

          • 4. Scope of Application

            These guidelines apply to all types of payment service companies.

          • 5. Guidelines for Applying for a License to Provide Payment Services

            1. The company must read the Payment Services Providers Regulations carefully to understand the basic requirements, as they can be accessed through SAMA’s website.
            2. The company must fill out the License Application Form and submit all required documents, regulatory requirements and, basic documents as specified in the licensing stages.
            3. The company must ensure that the electronic attachments and the required basic documents are verified and submitted in (PDF) format, with clear names for the files and avoid using file format and large sizes.
            4. The company must provide accurate, clear, and complete information as required in the License Application Form and disclose any additional relevant information. The applicant is also responsible for ensuring that no misleading information is provided in any form, as this could reduce the chances of obtaining the license.
            5. If the questions in the License Application Form include information that is not related to the company’s activities, the company should state "Not Applicable" and explain the reasons in an attached file as failure to complete the License Application Form may result in the rejection of the application.
            6. SAMA will notify the company upon receipt of the application and notify them of any deficiencies (if any).
            7. If there are any deficiencies, the company must complete them within 5 working days from the date of notification by the SAMA.
            8. SAMA will notify the company whether the deficiencies in the application have been completed or not upon receipt.
            9. If the deficiencies are not completed within the specified period mentioned in item (7) above, the application will be considered closed, and SAMA will notify the company of the closure. The company may then submit a new application after meeting all the basic requirements for obtaining the required license.
            10. SAMA may request additional information or evidence from the company at any stage of the licensing process. The company must provide this information or evidence upon request within 30 calendar days from the date of the request, unless otherwise specified by SAMA. SAMA reserves the right to reject the license application if the company fails to provide the requested information or evidence within the specified period.
            11.   After the completion of the application, SAMA will notify the company in writing of its decision within 90 days. SAMA may extend this 90-day period if deemed necessary. The company will be informed of the revised timeline.
            12. After completing the review of the application, SAMA may grant the company either an initial approval to enable it finalize the procedures for establishing the company and registering it in accordance with the Companies Law at the Ministry of Commerce, followed by completing the basic licensing requirements, or it may grant the required license to provide payment services.
            13. SAMA has the right to conduct a field assessment visit to the company's workplace as an additional evaluation step for granting the required license.
          • 6. Submission of the Application and Required Documents

            The company must submit a completed License application Form along with the basic documents and attachments in both hard and soft copies, so that the hard copy should be sent to the following postal address:

            SAMA 

            Payment Systems and Companies Control Department

            King Saud Road

            Riyadh 11169

            P.O. Box 2992

            The electronic copy should be sent to the following email address:

            LICPayments@SAMA.GOV.SA

          • Appendix (A) Basic Documents Required for Obtaining Initial Approval

             

            Document Required to be Submitted via LICPayments@SAMA.GOV.SA

            Type of Company

            1.

            A letter from the company requesting initial approval, signed by the owner, the Chairman of the Board, or the CEO.

            Under Establishment

            2.

            A decision from the owners or the Board of Directors supporting the request for initial approval, specifying the authorized person to submit and follow up the request.

            Under Establishment

            3.

            License Application Form after completion and signature by the applicant.

            Under Establishment

            4.

            Draft of the memorandum of association showing the names of the owners and their ownership percentages.

            Under Establishment

            5.

            Draft of the articles of association.

            Under Establishment (Joint Stock Companies)

            6.

            Fit and Proper Form and its attachments for all major shareholders.

            Under Establishment

            7.

            Fit and Proper Form and its attachments for the CEO and Compliance Officer.

            Under Establishment

            8.

            Proof of the minimum required capital.

            Under Establishment

            9.

            A business plan that includes sufficient explanations of the regulatory and operational aspects.

            Under Establishment

            10.

            A chart of the company's ownership structure.

            Under Establishment

            11.

            An Organizational Structure Chart, including details of the Board of Directors structure and senior positions.

            Under Establishment

            12.

            Proof of reservation of the trade name with the Ministry of Commerce.

            Under Establishment

          • Appendix (B) Basic Documents Required for Obtaining the License

             

             

            Document Required to be Submitted via LICPayments@SAMA.GOV.SA

            Type of Company

            1.

            The License Application Form approved by SAMA after being completed and signed by the applicant.

            All Companies

            2.

            The company's letter requesting the license must be signed by the owner of the company, the chairman of the board, or the CEO.

            All Companies

            3

            The decision of the owners or the board of directors supporting the license application, specifying the authorized person to submit and follow up on the application.

            All Companies

            4

            A copy of the memorandum of association signed by the owners, showing their names and ownership percentages.

            All Companies

            5

            Draft Articles of Association for the company.

            All Companies

            6

            A chart of the company's ownership structure.

            All Companies

            7

            An organizational structure chart, including details of the board of directors' structure and senior positions.

            All Companies

            8

            Proof of the commercial registration from the Ministry of Commerce.

            All Companies

            9

            A copy of the required technical agreements and licenses.

            All Companies

            10

            Approvals and licenses issued to the company by other authorities.

            All Companies

            11

            Proof of the minimum required capital.

            All Companies

            12

            A copy of the existing policies, controls, and measures for company management (approved by the Board of Directors), as follows:

            All Companies

            A.Anti-Money Laundering and Counter-Terrorism Financing

            All Companies

            B.Business continuity
            C.Data Confidentiality Protection.
            D.Cybersecurity.
            E.Consumer Protection.
            F.Protection of Clients' Funds (including the agreement with the bank fully responsible for clients' funds).
            G.Fraud Detection.
            H.Settlement of Clients' Funds.
            I.Account Opening
            J.Risk-Based Client Limits.
            13IT infrastructure plans and system architecture, including, but not limited to, applications, systems, data centers, servers, and networks.

            All Companies

            14A business plan that includes a sufficient explanation of the regulatory and operational aspects.

            All Companies

            15The audited annual financial statements by a certified public accountant for the last three financial years. If the applicant has been in operation for less than three financial years, the applicant must provide the financial statements for the period they have been in operation since the start date.

            Existing companies

            16Investment license from the Ministry of Investment.

            Existing companies

            17The company's compliance plan for the other required documents.

            All Companies

            Document Required to be Submitted via FPPayments@SAMA.GOV.SA

            After reviewing the requirements of the second edition of the requirements for appointment to senior positions

            Type of Company 

            1Fit and Proper Form and its attachments (National ID, Resume) for all major shareholders

            All Companies

            2Fit and Proper Form and its attachments (candidate's identification and resume) for the board of directors and senior positions

            All Companies

            3Completion of staffing positions within the organizational structure, with adherence to the required localization ratios at the leadership and hierarchical levels.

            All Companies

      • Application Process

        The applicant shall submit an application to SAMA using the License Request Form, complete with all information including prerequisite documents and files, and then submit it via email: (LICPayments@SAMA.GOV.SA).

        If any changes occur to the given information by license applicant prior to SAMA's decision on the application, the license applicant shall notify SAMA as soon as possible.

      • Prohibited Activities

      • Withdrawal of a License

    • Rules and Instructions

      • Oversight Framework for Payments and Financial Settlement Systems

        Status: In-Force
        • Introduction

          Financial Market Infrastructure (FMIs) are defined as “A multilateral system among participating institutions, including the operator of the system, used for the purposes of clearing, settling or recording payments, securities, derivatives or other financial transactions.” payment and financial settlement thus provides infrastructure to real economy and financial markets through which financial transactions are processed, cleared and settled among the participants. The safety and efficiency of the FMIs is critical for the smooth functioning of the financial markets and any deficiencies in the governance and operational arrangement or in the design of these systems can directly impact the financial and economic stability of the country.

        • Purpose

          The purpose of this document is to define and describe the payment and financial settlement oversight framework under which SAMA will carry out its oversight responsibility to: 
           
           Support SAMA’s financial stability responsibility in the Kingdom of Saudi Arabia (KSA).
           
           Ensure the safety and efficiency of the Infrastructures in scope with a view of controlling the main types of risks that can arise, with a particular focus on the systemic risk implications.
           
           Comply with the Principles for Financial Market Infrastructure (PFMI) issued by the CPMI-IOSCO in April 2012.
           
           Align with SAMA strategy to “fulfil national and international commitments and obligations.
           
        • Legal Framework

          SAMA is the sole competent authority for Payment Systems (PS) and Trade Repository (TR) and carries out its regulatory, supervisory and oversight responsibilities in accordance with its powers pursuant to: 
           
           
           Saudi Arabian Monetary Authority Law (SAMA) issued by Royal Decree No 23 dated 23/5/1377H (1957).
           
           The Banking Control Law issued by Royal Decree No M/5 dated 22/2/1386H (11/06/1966)
           
           Key rules, regulations, and circulars issued by SAMA in the PS area include:
           
            Circular on Regulatory Rules, Procedures, Instructions for Payment Systems in the Kingdom of Saudi Arabia  Decision No. 361000028764 issued by H.E. Governor dated 11/6/1436H.
           
           
            The Policy Statement issued in August 2013, which formalized the implementation of Principles for FMIs.
           
           
            Regulatory Rules for the Prepaid Payment Service in the Kingdom of Saudi Arabia, March 2012
           
           
           Council of Minister's Resolution No.226 (dated 02/05/1440H), SAMA's role as supervisory authority for the operation and regulation of payment systems and services has been confirmed.
           
        • Oversight Objectives

          The key objectives of SAMA’s Oversight Policy, stemming from its role as operator, overseer and catalyst are to: 
           
           a)Promote the safety and efficiency of the payment and financial settlement and related activities,
           
           b)Ensure strong focus on managing systemic risk within the payment and financial settlement landscape, and to
           
           c)Contribute to enhancing transparency and competition, to support the effective and efficient functioning of payment and financial settlement systems
           
        • Oversight Scope

          The oversight scope refers to the different types of payment and financial systems and settlement infrastructures like Payment Systems, Securities Settlement Systems (SSS), Central Counter Parties (CCP), Central Depository Companies (CDC) and Trade Repositories (TR) that will either be subject to SAMA’s direct oversight or will be overseen in coordination with other regulators like Capital Markets Authority. Further, SAMA in order to ensure the smooth functioning of the payment and financial settlement will also oversee the payment instruments, critical infrastructure providers. Consequently SAMA’s oversight scope will cover the following:

          • A. Payment Systems

            Payment Systems are an integral part of the Financial Market Infrastructure, enabling retail, wholesale, capital, money and foreign exchange markets to discharge their payment obligations. In order to prioritize its oversight function and focus on systemically important payment systems SAMA vide its regulation titled “Criteria for Systemically Important Payment Systems in Kingdom of Saudi Arabia” dated January 2015 has directed that a system which meets any one, or combination of, the following criteria will be classified as a systemically important system: 
             
             a)Any system handling interbank or customer payments which could pose a risk to financial stability.
             
             b)The principal payment system in terms of the aggregate daily volume and value of payments
             
             c)Any system used to effect settlement in other systemically important FMIs
             
             d)Any system, which is central to the payments infrastructure and our customer confidence due to number and type of participants, market penetration and lack of alternatives available.
             
            Based on the above criteria, three PS have been designated as Systemically Important Payment Systems (SIPS) namely: 
             
             1)SARIE (Saudi Arabian Riyal Interbank Express) is the is the Real Time Gross Settlement (RTGS) system that transfers fund in Saudi Riyal within the kingdom of Saudi Arabia and through which all transfers to beneficiaries of all categories pass. In addition, SARIE provides settlement services to other payment systems to which it is linked. These include Automated Clearing Houses (ACH), an electronic cheque clearing system; the Saudi Payments Network (MADA), which links all ATM and EFTPOS terminals, the Electronic Securities System (TADAWUL); and also the electronic Bill Presentment & Payment (SADAD).
             
             2)MADA (formerly known as “SPAN”) is the national ATM and Points of Sale network that connecting all Saudi banks and providing a common service point to the customer and allows them electronically access to their funds with any bank, anywhere in the Kingdom, around the clock.
             
             3)The electronic Bill Presentment & Payment (SADAD) is the national electronic bill payment system allows individuals and businesses to pay bills via bank branches, ATMs, online and phone banking.
             
          • B. Trade Repositories

            Trade repositories are centralize collection, storage and disseminations of trades and transactions data primarily related to derivatives and thus ensure the transparency of information to relevant stakeholders. The trade repository known as SATR in the Kingdom is operated and hosted by SAMA and with the introduction of derivatives trading in the Kingdom the operations of the SATR in line with PFMI will become more critical.

          • C. Payment Instruments

            The safety and efficiency of payment instruments can also impact public’s confidence and perception about the payment systems in KSA. SAMA, therefore, in order to ensure the public trust and compliance with the different regulatory direction issued from time to time will oversee the payment instruments in the Kingdom.

          • D. Critical Infrastructure Providers

            Critical Infrastructure Providers (CIP) enable FMI’s to operate their systems reliably and efficiently by providing services related to their IT Systems, Messaging and Telecommunication Networks. The oversight expectation applicable to CIPs therefore include but not limited to having a formal risk identification and management framework, appropriate information security policies and procedures and high levels of reliability and resilience.

          • E. Co-Operative Oversight

            Central Counter Parties (CCPs), Securities Settlement Systems and Central Securities Depositories (CSD) are FMIs primarily related to the securities and derivatives markets. The primary regulator of CCPs, SSS and CSDs is the Capital Markets Authority (CMA) in KSA. However, as these FMIs require access to the account held by SAMA in order to effect the payment legs of securities or derivatives transactions and are important source payment systems participants’ liquidity in some cases, therefore, SAMA has an inherent interest to ensure that these FMI are safe and efficient.

            SAMA and CMA therefore in order to formalize their roles and responsibilities i.e. SAMA as Banking Supervisor and Payment Systems Overseer and CMA as Securities and Derivatives market regulator has signed a Memorandum of Agreement (MOA) to ensure a formal legal and regulatory cooperation and coordination framework for the oversight of CCPs, SSS and CSDs.

        • Oversight Approach

          SAMA being a member of Committee on Payments and Market Infrastructure (CPMI) was involved in the development of CPSS-IOSCO Principles for Financial Market Infrastructure (PFMIs). These Principles are international standards and provide baseline for effective risk management in the operations of FMIs. SAMA has committed to fulfill its responsibilities under the PFMIs wherein central banks have been made responsible to adopt and apply the CPSS-IOSCO Principles for Financial Market Infrastructures for the regulation, supervision and oversight of payments and financial settlement systems. It was in this context that SAMA vide its circular letter date 08/10/1434H has made the implementation of PFMIs mandatory. Consequently, SAMA’s oversight approach will be as follows:

          • Applicability of PFMIs

             1.All Principles related to Payment Systems will be applicable on the SIPS i.e. SARIE, SADAD and mada. Further PFMIs applicability on the SAMA’s owned and operated systems will be in line with BIS guidance on “Application of the Principles for financial market infrastructures to central bank FMIs” issued in August 2015.
             
             2.For CCPs, SSS and CSD, SAMA will exercise its oversight functions and implement the contents of the Memorandum of Agreement(MOA) in cooperation with the Capital Market Authority for applicability of PFMI on these FMIs.
             
            In addition to the PFMIs, SAMA may also mandate the compliance of other CPMI and IOSCO guidelines related to FMIs (e.g. Guidance on cyber resilience for financial market infrastructures) 
             
          • Obligations of the Payment and Financial Settlement Infrastructure

            The primary responsibility for ensuring the safety and efficiency of the payment and financial settlement infrastructure lies with the owners and operators of the infrastructure. In order to ensure this, payment and financial settlement infrastructure in line with PFMIs (Principle 23) are required to assess themselves against the PFMI at least once a year or as mandated by SAMA from time to time. Payment and financial settlement infrastructures are also required to disclose publicly responses to PFMI in line with CPSS-IOSCO Disclosure Framework for Financial Market Infrastructures. 
             
            By complying with the Principles, the payment and financial settlement infrastructure should be able to demonstrate that: 
             
             1.Infrastructures operated by them are safe and efficient.
             
             2.They have proper procedures in place for identifying and managing risks specifically focusing on credit, liquidity, settlement, and operational risk in their respective business activities;
             
             3.They are complying with the relevant SAMA rules and regulations and any additional requirements issued by SAMA from time to time.
             
             4.They have sufficient MIS to provide relevant information or documents as required by SAMA from time to time.
             
      • Governance and Internal Control

        • Key Principles of Governance in Financial Institutions

          In accordance with chapter 1.3 of the "Key Principles of Governance in Financial Institutions", issued by SAMA circular No (42081293) dated 30/06/2021, and subject to the mandatory provisions stipulated in relevant laws and regulations, the Key Principles of Governance in Financial Institutions shall apply as guiding rules to payments companies. The Central Bank may, at any time, enforce all or some of the provisions of these principles on a mandatory basis.

          To read the Key Principles of Governance in Financial Institutions, click here.

        • Requirements for Appointments to Senior Positions

          To read the Requirements for Appointments to Senior Positions, click here.

    • Payment Systems and Payment Services Providers Circulars

      Circular No.Circular TitleIssue Date (G)Issue Date (H)Status
      N/AThe Primary User of the Electronic Services Portal (E-services Portal, E-SAMA)24/11/202423/05/1446In- Force
      46025374Rules for Electronic Wallets29/10/202426/04/1446In- Force
      46023985Confirmation of the Application of the Provisions of the System for the Use of Security Surveillance Cameras, its Implementing Regulations, the Document of Security Conditions and Requirements for the Installation of the Surveillance System21/10/202418/04/1446In- Force
      46015180Presenting and Promoting Products with a Trademark Different from the Original Identity and Trade Name of the Financial Institution09/09/202406/03/1446In- Force
      46013826Electronic Integration with (Elm) Company to Benefit from the Digital Document Service04/09/202401/03/1446In- Force
      46005535Confirmation that the King Salman Humanitarian Aid and Relief Center is the Only Entity Authorized to Receive Relief, Humanitarian and Charitable Donations and Deliver them to those in Need Abroad30/07/202424/01/1446In- Force
      46004465Safeguarding Safeguarded Funds24/07/202418/01/1446In- Force
      46004436Rules for Dealing with E-Commerce Payment Service and Support Providers24/07/202418/01/1446In- Force
      45068000Update of the Key Principles of Governance in Financial Institutions07/05/202429/10/1445In- Force
      44094621Dealing with the Licensed Real Estate Brokers in Accordance with the Relevant Laws and Regulations10/07/202322/12/1444In- Force
      44094620Emphasis on Implementing the Provisions of the Civil Defense Law and the Requirements of the Saudi Building Code, Especially Concerning Fire Protection Procedures and Preventive Measures10/07/202322/12/1444In- Force
      44093096Issuance of the Implementing Regulations of Payments and Payment Services Law04/07/202316/12/1444In- Force
      N/AEmphasis on the Prohibition of Initiating Any Remote Relationship Without Using Biometric Authentication23/03/202302/09/1444In- Force
      44064343Rules for Advertising Products and Services Provided by Financial Institutions05/03/202313/08/1444In- Force
      44037856Biometric Authentication for Remote Customer Relationship Initiation/Establishment26/11/202203/05/1444In- Force
      44009296Updating Financial Institution KPIs01/09/202205/02/1444In- Force
      43103118POS Payment Service of GCC Net19/07/202220/12/1443In- Force
      43067037Requirements for ATM Receipts Initiative06/03/202203/08/1443In- Force
      43065348Cyber Threat Intelligence Principles for Financial Sector27/02/202226/07/1443In- Force
      43045328Personal Data Protection Law and data governance policies, regulations and rules23/12/202119/05/1443In- Force
      43029603Promoting use of Legal Entity Identifier and Facilitating Obtaining it Through Financial Institutions09/11/202104/04/1443In- Force
      43010538Accepting the digital ID on Absher platform and Tawakklna application09/09/202102/02/1443In- Force
      43008132Ensure compliance with the requirements for working (remotely) in customer service occupations02/09/202125/01/1443In- Force
      43002199Ensure the availability of communication channels for customers with financial institutions16/08/202108/01/1443In- Force
      42081293Key Principles of Governance in Financial Institutions30/06/202121/11/1442In- Force
      42080528Rules for Dealing with E-Commerce Payment Service and Support Providers27/06/202118/11/1442Superseded
      42080532Including a Suspicious Commercial Concealment Index27/06/202118/11/1442 
      N/AProhibition on Using Social Media Applications for Exchanging Official Data or Documents12/06/20213/11/1442In- Force
      42064776Update the Requirements for Appointments to Senior Positions24/04/202113/09/1442In- Force
      42047169Instant Payments Launch (Fast)17/02/202106/07/1442 
      42046077POS Payment Service of GCC Net15/02/202104/07/1442In- Force
      42045077Financial Frauds Through Prior Authorization and Notification Features13/02/202102/07/1442In- Force
      42031578Verifying the Identity of Customers via a Reliable Source27/12/202013/05/1442In- Force
      42027544Updating Financial Institution KPIs.13/12/202028/04/1442Modified
      42023876Standardization of the elements of notifications sent to customers of financial institutions.29/11/202014/04/1442In- Force
      42017708Instructions for replacing the commercial registration number and licences for non-governmental establishments with the unified number starting with (7).03/11/202018/03/1442In- Force
      42013854Opening Daycare for Children of Female Workers at Financial Institutions21/10/202005/03/1442 
      42010693Follow up Circular- to Obtaining SAMA no Objection before Accepting Nomination or Assignment / or Re-Assignment or Appointment / or Reappointment of any of the Senior Positions in Financial Institutions12/10/202025/02/1442Modified
      42009003Preparations for Providing Electronic Payment Methods for the Grocery Sector05/10/202018/02/1442In- Force
      42007290Approval of the Unified Number Starting with (7), Issued by the National Information Center, to Serve as the Unified Number for Non-Governmental Establishments28/09/202011/02/1442In- Force
      42006511the emphasis on adherence to the Institution’s instructions related to advertising and marketing.22/09/202005/02/1442 
      42006529The standard form for responding to complaints received through the SAMA Cares platform.22/09/202005/02/1442In- Force
      41071602Readiness to Receive Requests for installing electronic payment methods for all retail sector activities17/08/202028/12/1441In- Force
      41059555Charging Fees on Mada Claims06/06/202015/10/1441 
      41049697Readiness Receive Requests to Provide Electronic Payment Methods for Personal Service Activities11/03/202017/07/1441 
      371000100598GCC POS Pricing Policy18/06/201614/09/1437 
      361000085193Rules, Procedures and Instructions Regulating Saudi Payment Systems05/04/201516/06/1436 
      N/AUse the Local Tech Product Guide when Ordering Those Products21/09/202307/03/1445 
      44871590Schedule for Submitting Quarterly and Annual Financial reports to SAMA24/10/202310/04/1445In- Force
      41061590Upgrading Point-of-Sale Devices Operating in the Kingdom to "4G" Technology21/06/202001/11/1441In- Force
      42050337Emphasize the Mandatory Verification of the Customer and the Effectiveness of the Procedures Followed to Adhere with the "Know Your Customer (KYC)" Principle Before Initiating the Sale or Purchase of Point-of-Sale Devices01/03/202118/07/1442In- Force
      43006158Amendments on E-Wallets Recharge on MADA Cards29/08/202121/01/1443In- Force
      N/ARaising Awareness About the Crime of Foreign Bribery09/11/202326/04/1445Guidance
      N/AEnhance Electronic PaymentــــــــــــــــــــــــــــــــــــIn- Force
      45048798Remuneration for Members of Boards of Directors of Financial Institutions04/02/202425/07/1445In- Force
      45040399Enabling the Provision of Various Types of Electronic Payments for Charities and Non-Profit Organizations06/01/202425/06/1445In- Force
      N/ACompliance with the Updated Personal Data Protection System and its Implementing Regulations18/09/202304/03/1445In- Force
      N/ACriteria for Systemically Important Payment Systems in Kingdom of Saudi Arabia22/01/201502/04/1436In- Force
      N/AQR Code Technology21/09/202114/2/1443In- Force
      N/ACompliance with Policies, Frameworks, Standards, and Regulations Related to Cybersecurity09/11/202104/04/1443 
      N/AEmphasize Prompt Communication with SMS Service Providers02/06/202203/11/1443 
      N/AKey Elements of SMS Notifications for Newly Updated Mada Transactions14/10/202108/03/1443In- Force
      N/AApproval of the Companies' Memorandum of Association and its Amendments28/12/202124/05/1443In- Force
      N/AThe Unified Pricing Model for Point-of-Sale and E-Commerce Services13/06/202214/11/1443 
      N/AChallenges of the Payroll Management System on the Mudad Platform10/05/202209/10/1443 
      N/AData Cybersecurity Controls31/01/202310/07/1444In- Force
      N/ALists of Deregistered Commercial Records28/11/202123/04/1443 
      N/AThe Procedures for Enforcing Judicial Decisions Issued Against Customers of Payment Service Companies24/03/202220/08/1443 
      N/ARegulation of the Special Integrated Logistics Zone21/11/202116/04/1443 
      N/AMechanism for Reporting Judicial Decisions Issued Against Certain Financial Institutions15/05/202214/10/1443 
      • Miscellaneous Regulations (PSP)

        • Enhancement of Electronic Payments

          Based on the strategies of SAMA regarding payment systems and the Financial Sector Development Program aimed at enhancing electronic payments and reducing cash transactions, and in continuation of the efforts of the National Anti-Commercial Concealment Program by gradually mandating the retail sector to provide electronic payment methods.

          The program, in cooperation with SAMA, the Ministry of Municipal and Rural Affairs, and the Ministry of Commerce, has mandated all grocery stores and supply outlets in the Kingdom to provide electronic payment methods starting from 17th of Ramadan 1441H, corresponding to 10th of May 2020G. To ensure the success of the efforts to implement this decision and to guarantee full readiness to meet the expected demand, all banks and payment service providers must comply with the following requirements:

          • Readiness to respond to requests for opening bank accounts and electronic wallets for merchants operating in the grocery and supply sector.
          • Readiness to receive requests for the provision of electronic payment methods authorized by SAMA (such as Point of Sale devices "POS" or Quick Response "QR" codes) and to respond to these requests through all available channels, including branches, the official website, the unified customer service number, and others, to facilitate this requirement for merchants operating in this sector, while adhering to the regulatory and operational rules for these services.
          • Compliance when providing the payment method using the Merchant Category Code designated for this activity, which is: 5411.
          • Internal circular of this decision to bank employees and payment service providers to ensure their adequate understanding when receiving requests and inquiries regarding this matter.
          • Criteria for Systemically Important Payment Systems in Kingdom of Saudi Arabia

            As the sole owner, operator, and regulatory authority for payment systems in the Kingdom, the Saudi Central Bank is responsible for ensuring the security and safety of these systems.

            This responsibility entails a key task: identifying payment systems that are essential to the financial system, facilitating the functioning of the financial infrastructure, and addressing economic needs.

            <<Systemically Important Payment Systems>> are defined as those whose disruption could hinder participants or lead to systemic failure of the financial infrastructure in the Kingdom.

            As part of its supervisory duties, the Central Bank has established a set of criteria for classifying those systems that are considered important to the financial system.

            The Central Bank has decided to classify any system that meets any of the following criteria as important to the financial system:

            1. Any system that handles payments between banks or with customers that may pose risks to financial stability.
            2. A payment system that is primary in terms of the total volume and value of daily payments.
            3. Any system used for settlements within other financial infrastructures that are important to the financial system.
            4. Any central payment infrastructure system that is trusted by clients based on the number and type of participants, its market depth, and the absence of alternatives

            In this regard, the Central Bank has classified the following systems as important to the financial system in the Kingdom:

            1. The Saudi Fast Payment System (SADAD): A real-time gross settlement system for payments.
            2. The Saudi Payment Network: A system for ATM services and electronic payments via Point of Sale terminals.
            3. SADAD Payment System: An electronic bill presentation and payment system.
          • Compliance with Policies, Frameworks, Standards, and Regulations Related to Cybersecurity

            Given the increasing cyber attacks and threats faced by the financial sector in the Kingdom, SAMA emphasizes the commitment to adhere to the policies, frameworks, standards, and regulations related to cybersecurity issued by SAMA, the National Cybersecurity Authority, and related instructions.

            SAMA emphasizes the necessity of taking the required measures to implement the basic cybersecurity controls and the cybersecurity controls for sensitive systems, and to prioritize cybersecurity in spending from the approved budgets to enhance its cybersecurity readiness.

          • Challenges of the Payroll Management System on the Mudad Platform

            Referring to the receipt of a letter from His Excellency the Minister of Human Resources and Social Development addressing the challenges facing the "Payroll Management" system on the (Mudad) platform regarding the integration with partner financial institutions, as well as the technical malfunctions affecting the compliance of establishments with the 'Wage Protection' program, and the delays in employees receiving their entitlements as a result.

            Therefore, SAMA emphasizes the importance of adhering to the terms outlined in the "Service Level Agreement" between the company and the (Mudad) platform, and taking the necessary measures to resolve the technical issues as per the signed terms, which will help prevent establishments from failing to comply with timely wage payments.

          • Use the Local Tech Product Guide when Ordering Those Products

            Referring to the receipt by the Central Bank of a letter from His Excellency the Governor of the Communications, Space, and Technology Authority, No. (374/1445/H T) dated 05/02/1445 H, which references Article (2) of the Law of Telecommunications and Information Technology, and the launch of the Authority's guide to local technical products on its website. This guide serves as a reference list of technical products developed by leading local companies to serve various business sectors, including banking, insurance, and finance.

            For your information and awareness, with a confirmation of compliance with the relevant instructions issued by SAMA, particularly those concerning the rules on outsourcing.

          • Schedule for Submitting Quarterly and Annual Financial reports to SAMA

            Based on the powers vested to SAMA under The Law of Payments and Payment Services issued by Royal Decree No. M/26 dated 22/03/1443 H, and its Implementing Regulations issued on 24/11/1444 H—which stipulates in paragraph Two of "Article 120" that "A Licensee is obliged to submit to SAMA quarterly financial reports (to be reviewed by an external auditor), which include any information that SAMA deems necessary." Furthermore, paragraph Three of the same article states that "A Licensee is obliged to submit to SAMA annual financial statements (reviewed and audited by an external auditor) in a way determined by SAMA."

            Accordingly, SAMA emphasizes to payment service providers the necessity of complying with the following requirements to provide SAMA with:

            First: Submission of quarterly financial reports, including those for the (first, second, and third quarters) audited by an external auditor, along with the auditor's report, within 45 days following the end of the quarter.
            Second: Submission of the annual financial statements audited by an external auditor, along with the auditor's report, within 90 days from the end of the fiscal year (December 31).

             

          • Upgrading Point-of-Sale Devices Operating in the Kingdom to "4G" Technology

            Based on the powers vested to the Central Bank under its law issued by Royal Decree No. (23) dated 23/05/1377 H*, and The Banking Control Law issued by Royal Decree No. (M/5) dated 22/02/1386 H, and the Minister Council Decision No. (226) dated 02/05/1440 H, which confirms that SAMA is the legally designated authority responsible for operating payment systems and financial settlement services in the Kingdom, monitoring and supervising them, and has the authority to issue rules, regulations, and licenses according to the standards applied by SAMA in this regard. In reference to the decision by the Communications and Information Technology Commission to update the technical specifications for terminal devices connected to mobile networks, mandating that these devices support at least 4G networks to be approved and allowed for clearance by the General Authority for Customs, and the shift by telecommunications service providers in the Kingdom are moving to discontinue 2G and 3G networks, replacing them with the more advanced 4G and 5G networks, it is noted that this decision will have a direct impact on point-of-sale devices operating in the Kingdom.

            I would like to inform you that, in coordination with the Communications and Information Technology Commission, it has been decided to start shutting down the third-generation network by the end of 2022 and to deactivate the second-generation network during the fourth quarter of 2024. Accordingly, SAMA and the Saudi Payments Company have developed an action plan to replace the current point-of-sale devices in the Saudi market with modern devices that comply with the aforementioned decisions of the Communications and Information Technology Commission, as follows:

            1. All point-of-sale device suppliers are required to provide devices that support the 4G network starting from June 2020 until the end of this year. These devices must be submitted to the Saudi Payments Company’s authorization center for technical approval and to ensure compatibility with the payment network (Mada).
            2. Approval of the installation of point-of-sale devices that support the 4G network as a minimum requirement for new installations requests starting from January 2021. This also includes devices being replaced due to technical malfunctions.

            I would also like to inform you that banks and companies hosting electronic payment services must implement the aforementioned replacement plan starting from January 2021 for all currently operating point-of-sale devices in the Kingdom. This entails replacing at least 4% devices monthly from the total number of point-of-sale devices for each entity. The replacement plan, along with progress percentages and remaining quantities, should be shared with SAMA and the Saudi Payments Company on a monthly basis starting from the end of January 2021.

             


            * The Saudi Central Bank Law issued by Royal Decree No.(M/36), dated 11/04/1442H replace the Saudi Arabian Monetary Agency Law issued by Royal Decree No. (23), dated 23/05/1377H.

             

          • Raising Awareness About the Crime of Foreign Bribery

            We refer to the receipt by the central bank of a letter from His Excellency the President of the Oversight and Anti-Corruption Authority, No. (15929/45), dated 01/04/1445H, which mentions the amendment of paragraph (7) of Article (8) of the Anti-Bribery Law to include the criminalization of bribing foreign public officials in relation to international business transactions. The letter also notes the Authority's work on an awareness booklet regarding issues related to the Crime of Foreign Bribery.

            Therefore, and in line with the instructions issued by SAMA, including those outlined in The principles of conduct and work ethics in financial institutions, and given the awareness-raising potential of the aforementioned booklet regarding the seriousness of the crime of foreign bribery and ways to detect it, along with contact information for reporting such crimes, SAMA urges all financial institutions to review this booklet and benefit from its contents. Additionally, we would like to inform you of the Authority's readiness to hold remote workshops to raise awareness about the content of the aforementioned booklet.

             

          • Enabling the Provision of Various Types of Electronic Payments for Charities and Non-Profit Organizations

            Further to the instructions of SAMA issued by Circular No. (371000119129) dated 18/11/1437H, which included a request to suspend from providing mobile (GPRS) point-of-sale devices to charities and non-profit organizations and to replace them with point-of-sale devices connected exclusively to the fix (landline) telephone, and to Circular No. (41061590) dated 01/11/1441H, regarding upgrading point-of-sale devices operating in the Kingdom to "4G" technology.

            I inform you that in coordination with the relevant authorities, it was decided to provide electronic payment solutions authorized by SAMA, including mobile point of sale (GPRS) devices, provided that associations or institutions obtain the approval of the National Center for the Development of the Non-Profit Sector to benefit from the service.
             

             

          • Quick Response Code Technology (QR CODE)

            Based on the powers vested to SAMA under the Saudi Central Bank Law issued by Royal Decree No. (M/36) dated 11/04/1442 H, and referring to Cabinet Decision No. 226 dated 02/05/1440 H, which affirms that SAMA is the legally authorized entity to operate payment and financial settlement systems and their services in the Kingdom and to oversee them.

            We would like to inform you that the team at Saudi Payments has been working on a project to develop the payment environment using Quick Response Code (QR Code) technology. This project aims to enhance operations in accordance with the principle of interoperability of payment systems among participants in this vital sector, including banks and licensed fintech companies in the Kingdom, while striving to offer multiple payment options in line with the ongoing developments in the payments sector in the Kingdom.

            Accordingly, SAMA would like to emphasize that all entities that launched the service previously must comply with the implementation of the technical and commercial requirements and standards related to the payment environment associated with this project. They are also required to carry out the necessary testing procedures by completing the technical authorization process with Saudi Payments before the end of 2021. For communication with the relevant team at the Saudi Payments Authorization Center, please contact them via email.

          • Exchange of Data and Official Documents

            Based on SAMA's commitment to safeguarding the data of financial institutions and their customers, given its significant impact on the trust of stakeholders and the stability of transactions, and referring to the instructions issued by SAMA in this regard.

            We would like to inform you that all financial institutions must refrain from using social media applications to exchange any official data or documents, whether directly or indirectly. Such data or document exchanges should be conducted through secure and approved official channels. This is due to the potential negative impacts and risks associated with using social media and instant messaging applications for data or document exchange on the activities of entities and the interests of individuals.

          • Emphasis Prompt Communication with SMS Service Providers

            Referring to the receipt by SAMA of a letter from His Excellency the Governor of the Communications and Information Technology Commission regarding the establishment of governance for the registration of sender names in bulk SMS messages (Tag Names) through the organization of a unified electronic portal for SMS service providers, which enables the Commission to protect the public interest from the misuse of SMS.

            Accordingly, SAMA emphasizes the importance of cooperation and prompt communication with the contracted SMS service providers to complete the registration process in the system within the transitional period specified by the commission.

          • Emphasis on the Prohibition of Initiating Any Remote Relationship Without Using Biometric Authentication

            Further to the instructions issued by SAMA as communicated in Circular No. (44037856) dated 03/05/1444 H, regarding the approval of using biometric authentication for remote customer relationship initiation/establishment, and completing the integration procedures with the approved service provider by a maximum deadline of 31/01/2023.

            Accordingly, SAMA emphasizes the commitment to refrain from initiating any "remote" relationships through various channels without using biometric authentication with a high level of verification or higher. Please note that SAMA will take regulatory actions in case of non-compliance.

            For your information and action accordingly as of this date. If there are any inquiries regarding this matter, please contact SAMA via email.

          • The Key Elements of SMS Notifications for Newly Updated Mada Transactions

            Further to SAMA Circular No. (42023876) on 14/04/1442 H regarding the standardization of notification elements sent to financial institution customers, aimed at enhancing customer awareness through notification messages for transactions on their accounts, memberships, and electronic wallets.

            And due to the existence of some newly introduced transactions related to Mada transactions, the key elements of SMS notifications for those transactions are attached. Financial institutions are required to comply with sending the relevant notifications accordingly, no later than the end of the first quarter of 2022.

            For your information and act accordingly, and provide SAMA with the implementation plan before the end of the working day of November 4, 2021.

            • Approval of the Companies' Memorandum of Association and its Amendments

              Referring to the receipt by SAMA of the Ministry of Commerce's telegram No. (33380/41) dated 04/03/1443H regarding the approval of companies' memorandum of association and its amendments, in which the ministry seeks to facilitate and streamline the procedures for establishing companies and any amendments thereto in accordance with the provisions of The Companies Law.

              Accordingly, we would like to inform you that the Ministry of Commerce will approve the memorandums of association and their Amendments, clarifying the responsibility of the partners for what is presented and required from them. The contents of these memorandums are the responsibility of the partners in accordance with the provisions of The Companies Law. It is important to emphasize that this does not affect the obligations of the financial institution under the relevant regulations issued by SAMA.

               

            • The Unified Pricing Model for Point-of-Sale and E-Commerce Services

              Referring to SAMA circular communicated via email sent on April 19, 2020, regarding the unified pricing model for POS (Point of Sale) and e-commerce services for transactions made through MADA cards at remittance centers, currency exchange offices, and transfers conducted through electronic wallets.

              Accordingly, we hope that you can inform us about the extent of compliance with the above-mentioned circular and the application of the unified pricing model for the Point of Sale (POS) and E-commerce services by banks and payment service providers for transactions carried out through MADA cards at all exchange centers (money transfer/currency exchange), remittance centers, and international transfers conducted through electronic wallets, and provide us with this information no later than Wednesday, June 15, 2022 through the email (PaymentSystemsoversight@sama.gov.sa).

              In case of any inquiries, please contact us at the designated email address.

            • Lists of Deregistered Commercial Records

              Referring to SAMA's role in supervising and overseeing the payments sector, and its contribution to maintaining the integrity of the financial sector while ensuring that financial institutions adhere to Know Your Customer (KYC) principles, and referencing Article 12-2 (A-3) of the Payment Services Providers Regulations, which grants payment service providers the authority to refuse payment orders in specific circumstances, including when the payment transaction constitutes a violation of any obligations of the payment service provider under the applicable laws and regulations..

              We would like to emphasize the importance of payment companies' role in verifying the regulatory status of the clients to whom they provide payment services by validating the authenticity of official identification documents. This should be incorporated into the service provision policies and agreements, reflecting the commitment of payment companies to the relevant regulatory requirements. This includes, but is not limited to, requiring the contracting party to inform the payment company of any changes in their regulatory status.

              Accordingly, we attach the lists of entities with cancelled commercial registrations for the purpose of reassessing the appropriate actions regarding them and taking the necessary steps.

              For your information and action accordingly, we also hope to receive confirmation of the receipt of all segmented lists via four separate emails.

              • Data Cybersecurity Controls

                Referring to the Cyber Security Framework issued by SAMA, which mandates financial institutions to establish a mechanism for implementing the relevant regulatory guidelines and standards criteria issued by national and international entities, and to comply with their application according to the following scope guidelines:

                We would like to inform you that the National Cybersecurity Authority has issued Data Cybersecurity Controls (1:2022-DCC), which extend and complement the fundamental cybersecurity controls. Financial institutions are required to comply with the provisions outlined in these controls as follows:

                First:Implement measures to ensure ongoing and continuous compliance with these controls.
                Second:Conduct a self-assessment of the current status of the financial institution using the assessment and compliance tool.
                Third:Complete implementation of the controls by no later than the end of September 2023.

                SAMA also emphasizes the necessity of adhering to the aforementioned instructions according to the specified timeline, along with the urgent need to assess and manage cybersecurity risks to address potential threats. For any inquiries, please contact the General Department of Cyber Risk Supervision at the email address.

              • Regulation of the Special Integrated Logistics Zone

                Referring to SAMA's role in supervising and overseeing the payments sector, and its contribution to maintaining the integrity of the financial sector by supporting and developing all services provided to clients of payment service companies, as well as referencing the regulation concerning the Special Integrated Logistics Zone issued under Royal Decree No. (A/17) dated 01/02/1440 H and the implementing regulations issued by the General Authority of Civil Aviation for companies operating in that area in this regard.

                SAMA emphasizes that all companies operating in the payments sector, when providing payment services to any entities licensed under the regulation of the Special Integrated Logistics Zone, must consider the nature of those entities and update their policies and service agreements accordingly. It is also required to verify the identity of these entities through the following requirements:

                1. A copy of the Commercial register issued by the General Authority of Civil Aviation (GACA).
                2. A copy of the company’s memorandum of association and appendixes.
                3. Copies of the IDs of individuals authorized to open and manage the accounts.
                • The Procedures for Enforcing Judicial Decisions Issued Against Customers of Payment Service Companies

                  Based on the powers vested in SAMA to supervise and oversee financial institutions under the Saudi Central Bank Law issued by Royal Decree No. (M/36) dated 11/04/1442 H, and referring to Articles (21) and (46) of the Enforcement Law issued by Royal Decree No. (M/53) dated 13/08/1433 H, as well as other relevant regulations.

                  SAMA emphasizes that payment service companies must comply with the implementation of judicial decisions issued against clients, as communicated to them through the banks they deal with from each company. SAMA also reiterates the following instructions:

                  1. The company, upon receiving a ban order, is obliged to suspend the customer's electronic wallet and prevent them from managing it or conducting any debit transactions. The company must also not allow the customer to establish any new relationships.
                  2. The ban orders apply in the case of a customer being a natural person (citizen or resident) or a juristic person (institution or company).
                  3. The ban shall be imposed in respect of the customer’s funds and in his/her personal capacity only, and shall not include the fact that the customer is a guardian, curator, legal agent or a person authorized to manage accounts not opened in his/her name.
                  4. The company is obligated to verify that the type and number of the customer's identification, or their personal information or commercial registration record, matches the data recorded with the company in relation to the judicial order issued against them.
                  5. The company is obligated to allow customers access to amounts excluded from attachment, (salaries and related allowances, bonuses, etc. are excluded from attachment at a rate of 67% of the total salary, and 75% of the total pension).
                  6. The company is obligated to maintain the confidentiality of data and information, and not to acquire, publish, or allow access to such data and information by any person for any reason. The only exception is if the inquirer is the customer themselves or their legal representative, provided that the validity of the representation is verified.
                  7. The company is obligated to cancel all actions related to the ban order upon receiving a request to lift the transaction ban.

                   Accordingly, SAMA emphasizes on payment service companies the importance of taking the necessary measures and means to implement the above, as well as providing the human and technical resources to execute judicial decisions during official working hours.

                • Mechanism for Reporting Judicial Decisions Issued Against Certain Financial Institutions

                  Referring to the Royal Order No. 14388 dated 25/03/1439 H, which mandates the adoption of the following electronic means for judicial notifications (text messages sent via verified mobile phones, email, and notifications through any registered accounts in governmental automated systems) and after notifying through these means to the intended recipient, and referring to what is stated in paragraph (14) of Article 34 of the Implementing Regulations of the Enforcement Law, which states that " No process shall be served to the defendant’s place of residence before sunrise nor after sunset. The circuit may, where necessary, give a permission to serve the process at any time. If the process is served by electronic means, this may be carried out at any time".

                  Based on the above, SAMA emphasizes to financial institutions the importance of utilizing the 'Electronic Authorization' service provided by the Ministry of Commerce. This service allows financial institutions to add an authorized representative to receive judicial notifications issued against them, in addition to the ability to access all judicial orders issued for or against the financial institution through the 'Najiz Portal.' This will enable financial institutions to resolve claims within the notification period stipulated in Article 34 of the Enforcement Law, thereby avoiding the initiation of enforcement actions by the competent court against the financial institution as outlined in Article 46 of the same law (attached is the guide for electronic authorization).

                • Approval of the Unified Number Starting with (7), Issued by the National Information Center, to Serve as the Unified Number for Non-Governmental Establishments

                   

                  Referring to Cabinet Resolution No. (225) dated 06/05/1439H, which approved the numbering system starting with the digit (7) issued by the National Information Center as the unified identification number for non-governmental establishments, and to the letter from His Excellency the Chairman of the Saudi Data and Artificial Intelligence Authority No. (702) dated 20/12/1441H, which refers to the letter from His Excellency the Minister of Commerce No. (29238) dated 09/11/1441H. The letter confirmed that the Ministry of Commerce has completed issuing the unified number for establishments for all commercial registers in conjunction with issuing commercial registers for businesses in the first phase. The second phase, which involves the complete replacement of commercial register numbers with the unified number for establishments, began on 17/02/1442H, corresponding to 04/10/2020G.

                  Please note that the unified number is the digital identity of the establishment for identification throughout its lifecycle. It is issued by the Ministry of Commerce for commercial registers and by the Ministry of Human Resources and Social Development for non-commercial registers. The number consists of ten digits starting from the left with the digit seven (7XXXXXXXXX), followed by the remaining digits. For existing establishments, the unified number is automatically and freely generated above the commercial register. New establishments will be assigned a unified national number and will not be given any other number.

                  In light of the above and to ensure compliance by financial institutions without disrupting their operations with various entities, and given that inquiries and requests addressed to financial institutions regarding their operations, contracts, and clients from non-governmental establishments will be based on the unified establishment number as of the aforementioned date, the Central Bank requests the following actions to be observed and adhered to:

                  1. Verify the presence of the unified establishment number starting with the digit (7) in the commercial records of financial institutions under the supervision and regulation of the Central Bank. If it is not available, it must be obtained through the Ministry of Commerce's official website.
                  2. Do not open accounts, enter into contracts, or establish relationships with new non-governmental establishments (such as companies, institutions, and others) that are established and registered from the date mentioned above unless based on official documents issued with their unified national number.
                  3. Obtain the unified establishment number starting with the digit (7) for existing accounts, relationships, and contracts that currently have valid commercial records and licenses. This number will replace the commercial registration number (for non-governmental establishments requiring a commercial register) and the activity license (for non-governmental establishments requiring only a license). The update must occur on the date previously specified by the financial institution or upon the expiration of the records and licenses—whichever comes first during the update process—according to the regulations and instructions concerning the updating of customer information and data.
                • Rules for Electronic Wallets

                  No: 46025374 Date(g): 29/10/2024 | Date(h): 26/4/1446Status: In-Force

                  Translated Document

                  Based on the powers granted to SAMA under the Law of Payments and Payment Services issued by Royal Decree No. (M/26) dated 22/03/1443H and its Implementing Regulations issued on 24/11/1444H, and stemming from SAMA's supervisory and regulatory role over the Payments Sector in the Kingdom.

                  We inform you of the issuance of the Rules for Electronic Wallets as per the attached format, and SAMA emphasizes that Electronic Money Companies must comply with all provisions contained therein. These rules shall take effect ninety calendar days from the date of their publication on the official website of SAMA.

                  • Article 1

                    (1) The terms and expressions mentioned in these rules shall have the meanings specified for them in the Law of Payments and Payment Services and its Implementing Regulations. 
                     

                    (2) For the purpose of applying the provisions of these rules, the following words and expressions shall have the meanings indicated opposite each of them wherever they appear in these rules, unless the context requires otherwise:

                    SAMA:Saudi Central Bank
                     
                    The Rules: Rules for Electronic Wallets
                     
                    The Company:An entity licensed as a large electronic money company or a small electronic money company.
                     
                    Electronic Wallet:A service provided by the electronic money company to a payments services user for the purpose of issuing, storing, and managing electronic money.
                     
                    Freelancer Certificate Holder:A person who provides their services on a personal basis (per hour, day, or task) instead of working for an employer on a regular salary basis.
                     
                    Minor:Any male or female under the age of eighteen (Hijri calendar).
                     
                    The Guardian:The individual responsible for managing the affairs of a minor and representing them, as defined by the Family Law.
                     
                    The Custodian:The individual responsible for managing the affairs of a minor and representing them, as defined by the Family Law.
                     
                    The Caretaker:A person designated by a custody decree, authorizing them to receive funds allocated for the ward from governmental or private entities, such as allowances or rewards.
                     
                    Public Benefit Committees:Committees licensed by local government authorities serving the public, such as Patients Friends Committees, persons with disabilities and the blinds, and awards for academic excellence.
                     
                    Endowment (Waqf):An endowment registered by the General Authority for Awqaf, including public, private (family), and joint endowments as defined by the competent.
                     
                  • Article 2

                    These rules aim to define the requirements related to opening, maintaining, and managing electronic wallets, which must be adhered to by the company to protect participants in the sector and contribute to enhancing the safety and stability of the sector.

                  • Article 3

                    These rules apply to the company when providing electronic wallet services in the Kingdom.

                  • Article 4

                    The company must comply with the following when opening an electronic wallet:

                    (1)Review and classify the electronic wallet, and take the actions stipulated in these rules in accordance with the time periods specified for each. 
                    (2)Classify the company's customers and ensure that no customer holds electronic money or performs payment transactions exceeding the financial limits set by SAMA within the calendar month, in accordance with the provisions of the Implementing Regulations of Payments and Payment Services Law
                     
                     
                    (3)Retain copies of documents, records, files, and data related to all amounts and dues, according to the required statutory period.
                     
                     
                    (4)Maintain detailed records of all electronic wallets, which must include, at a minimum, the following data:
                     
                     
                     (a)The full name of the customer as recorded in the identification document.
                     
                     
                     (b)The customer's identification number.
                     
                     
                     (c)The customer's national address, place of residence, and approved contact information.
                     
                     
                     (d)Any other data related to the customer, if available or necessary.
                     
                     
                    (5)The company must maintain personal and financial data in electronic records in accordance with the technical specifications determined by SAMA, ensuring ease of access and compliance with the provisions of relevant regulations.
                     
                     
                    (6)The role of the Compliance Department at all stages and during the mentioned periods shall be supervisory to ensure compliance with the requirements of the Rules for Electronic Wallets.
                     
                     
                  • Article 5

                    (1)The company must not overlook the professional aspects of the employee, refined through experience and training, which can assist in identifying and assessing the customer's risk level.
                     
                    (2) The company must ensure that the national ID and/or residency and/or commercial registration and/or freelancer certificate is linked to only one electronic wallet.
                     
                    (3)The company must verify that the ownership of the phone number registered in the electronic wallet belongs to the same user (i.e., matching name and customer data) through a trusted entity.
                     
                    (4)The company must apply the verification controls for fintech customers issued by SAMA, as well as related instructions on combating financial fraud, including those related to electronic wallets.
                     
                    (5)The company must use an automated monitoring system to detect and mitigate internal and external fraud operations, ensuring its comprehensiveness for financial and non-financial operations, and the system's ability to take immediate actions in the event of any financial fraud against the company.
                     
                    (6)The company must periodically evaluate fraud prevention assumptions and establish measurement indicators to ensure their effectiveness, assess fraud risks, and implement necessary precautionary controls to mitigate them.
                     
                    (7)The Compliance Department must have timely access to customer identification data, other due diligence information on customers, transaction records, and other relevant data.
                     
                  • Article 6

                    (1)Specific requirements for opening electronic wallets for individuals:
                     
                     (a)Electronic wallets are opened for citizens based on the national ID card or the family record for minors, and the customer's national address or the national address of the guardian, custodian, or caretaker.
                     
                     (b)Electronic wallets are opened for resident customers present in the Kingdom based on a copy of the residency ID document, their national address in the Kingdom or the national address of the guardian, custodian, or caretaker, and their address in their home country.
                     
                    (2)Electronic wallets for minors are opened according to the following requirements::
                     
                     (a)The electronic wallet must be created by the guardian, custodian, or caretaker, using the national ID or residency ID of the minor, and must not exceed one electronic wallet
                     
                     (b)The validity of the relationship between the guardian, custodian, or caretaker and the minor must be verified, and a copy of the guardianship decree issued by the competent court for the custodian, or a guardianship decree if the guardian is not the father, or a copy of the custody decree for the caretaker must be provided and verified.
                     
                     (c)This type of electronic wallet must not include the authority for cash withdrawal, transfers to anyone other than the guardian, custodian, or caretaker, receiving transfers from others, international transfers, or adding funds by any means unless the guardian, custodian, or caretaker approves adding such authorities.
                     
                     (d)SAMA sets the provisions for funding the electronic wallet of the minor, the maximum monthly payment transaction limit, and the overall monetary value holding limits within the calendar month.
                     
                     (e)Obtain the family record data where the minor is listed and the national ID data of the guardian, custodian, or caretaker, and verify their validity.
                     
                     (f)If the minor reaches the age of 18 (Hijri calendar) and is incapacitated or equivalent, the company must obtain a copy of the legal document proving the minor's condition and a copy of the decree of continued guardianship for the guardian or the custodianship decree for the custodian.
                     
                  • Article 7

                    Electronic wallets are opened for legal entities and licensed individuals to practice a profession or activity based on an official document, as follows:
                     
                    (1)Licensed institutions:
                     
                     (a)A copy of the commercial registration of the institution or a copy of the activity license if required solely for the institution's activity without the need for a commercial registration.
                     
                     (b)Identify and verify the identity of the institution's owners as per the name listed in the commercial registration or license, ensuring the validity of their identity and its data.
                     
                     (c)Identify and verify copies of the identities of individuals authorized to manage and operate the electronic wallets.
                     
                     (d)In case the institution's owner is an endowment (Waqf), the following must also be fulfilled in addition to the above requirements:
                     
                      (a)A copy of the valid endowment (Waqf) registration certificate issued by the General Authority for Endowments, including at a minimum the following: Name of the endowment, Endowment deed number and date, Names of the trustees and their ID numbers.
                     
                      (b)Copies of the IDs of the trustees listed in the registration certificate.
                     
                    (2)Institutions engaged in e-commerce activities:
                     
                     (a)The name of the electronic wallet must match the name recorded in the commercial registration, and the purpose of opening the electronic wallet must be specified as (e-commerce).
                     
                     (b)Verify the electronic platform of the commercial institution through entities licensed by the Ministry of Commerce to certify electronic stores.
                     
                     (c)Obtain the national address of the institution or its owner.
                     
                    (3)Freelancer Certificate Holders:
                     
                     (a)A copy of the freelancer certificate issued by the Ministry of Human Resources and Social Development.
                     
                     (b)A copy of the national ID of the freelancer certificate holder.
                     
                     (c)Obtain the national address of the freelancer certificate holder.
                     
                     (d)The electronic wallet must not be shared or have authorized users.
                     
                     (e)The validity of the electronic wallet is linked to the expiration date of the freelancer certificate.
                     
                    (4)Resident Companies:
                     
                     (a)A copy of the commercial registration.
                     
                     (b)A copy of the articles of incorporation or the company's bylaws.
                     
                     (c)A copy of the ID of the responsible manager.
                     
                     (d)Identify and verify the identities of the board members, if any.
                     
                     (e) A notarized power of attorney issued by a notary public or an authorized certifier from the person(s) who, under the articles of incorporation, bylaws, partners' resolution, or a board resolution, have the authority to delegate natural persons to sign and operate electronic wallets.
                     
                     (f)Copies of the IDs of the individuals authorized to sign and operate electronic wallets.
                     
                     (g) Identify and verify the identities of the company's owners listed in the articles of incorporation or bylaws, as per the latest amendments.
                     
                     (h)If all or any of the company's owners are endowments (Waqf) as specified in the articles of incorporation or bylaws, the following requirements must also be fulfilled in addition to the above:
                     
                      (a)A copy of the valid endowment (Waqf) registration certificate issued by the General Authority for Endowments, including at a minimum: Name of the endowment, Endowment deed number and date, Names of the trustees and their ID numbers.
                      (b)Copies of the IDs of the trustees listed in the registration certificate for each endowment.
                     
                  • Article 8

                    (1)Electronic wallets are opened for committees, endowments (Waqf), and clubs as follows:
                     
                     (a)Public Benefit Committees:
                     
                      (1)A copy of the committee's license issued by the official authority according to its jurisdiction, such as the Ministry of Education, the regional Emirate, or others, when opening electronic wallets.
                     
                      (2)Copies of the IDs of the council or trustees' members and the committee's bylaws.
                     
                      (3)Approval from the Compliance Department Manager to open the electronic wallet.
                     
                      (4)A joint signature by the committee's chairman or secretary and the financial officer for opening the electronic wallet.
                     
                      (5)It is permissible to open an electronic wallet if the wallets are intended for public benefit activities, whether annual or seasonal, such as festivals, celebrations, or similar events, funded from sources outside the state budget, after obtaining the following:
                     
                       (a)An official request from the official authority organizing the activity to open and manage the electronic wallet.
                     
                       (b)A joint signature from the individual authorized to manage the activity and the financial officer, along with copies of their IDs.
                     
                       (c)Copies of the IDs of the activity committee members.
                     
                       (d)Specify a defined duration for using the electronic wallet, after which it must be closed once the purpose for which it was opened is fulfilled.
                     
                       (e)Approval from the Compliance Department Manager to open the electronic wallet.
                     
                      (6)This type of electronic wallet is not permitted to transfer funds outside the Kingdom.
                     
                     (b)Endowments (Awqaf):
                     
                      (a)Endowments overseen by the General Authority for Awqaf:
                     
                       (1)A letter from the General Authority for Awqaf requesting the opening of the electronic wallet under the name "Revenues and Expenses," specifying the individuals authorized to manage the electronic wallet, with dual authorization powers, along with a statement of their financial powers or their delegation to others.
                     
                       (2)Copies of the IDs of the individuals authorized to operate the electronic wallet.
                     
                      (b)Endowments not overseen by the General Authority for Awqaf:
                     
                       (1)A copy of the valid endowment registration certificate issued by the General Authority for Awqaf, including at a minimum, Name of the endowment, Endowment deed number and date, Names of the trustees and their ID numbers.
                     
                       (2)A copy of the legal deed of the endowment.
                     
                       (3)A letter from the authorized person, as per the endowment deed, specifying the individuals authorized to operate the electronic wallet.
                     
                       (4)Copies of the IDs of the individuals authorized to operate the electronic wallet.
                     
                       (5)Copies of the IDs of the trustees listed in the endowment registration certificate.
                     
                       (6)Transfers from the endowment's electronic wallets to outside the Kingdom are not permitted, except for purposes related to managing the endowment's activities, such as consulting service payments, participation in external seminars and conferences, or similar purposes, provided that official approval is obtained from the General Authority for Awqaf.
                     
                     (c)Clubs:
                     
                      (a)Electronic wallets for clubs licensed by the Ministry of Sports are opened upon submission of the following documents:
                     
                       (1)Approval from the Ministry of Finance to open the electronic wallet.
                     
                       (2)A copy of the license issued by the Ministry of Sports.
                     
                       (3)A copy of the board formation resolution.
                     
                       (4)Authorization from the board of directors for the individuals authorized (joint signature) to open and manage the electronic wallet.
                     
                       (5)Copies of the IDs of the authorized individuals and the board members.
                     
                      (b)Electronic wallets for cultural and literary clubs under the supervision of the Ministry of Culture are opened upon submission of the following documents:
                     
                       (1)Approval from the Ministry of Finance to open the electronic wallet.
                     
                       (2)A copy of the license issued by the Ministry of Culture.
                     
                       (3)A copy of the board formation resolution.
                     
                       (4)Authorization from the board of directors for the individuals authorized (joint signature) to open and manage the electronic wallet.
                     
                       (5)Copies of the IDs of the authorized individuals and the board members.
                     
                  • Article 9

                    The electronic wallet is closed by the authorized person, as follows:

                    (1)The customer may submit a request to the company if they wish to close their wallet, and the company must accept the customer 's request to close their wallet and notify them, provided that the electronic wallet is not frozen, restricted, or contains any remaining balance.
                     
                    (2)The company must allow their Saudi customers and GCC citizens residing in Saudi Arabia to close their wallets without updating their information, provided that the electronic wallet is not frozen, restricted, or contains any remaining balance.
                     
                    (3)The company must not allow a foreign resident in the Kingdom to close their wallet after the expiration of their residency permit or ID without providing a renewed copy or a final exit visa, provided that the electronic wallet is not frozen, restricted, or contains any remaining balance.
                     
                    (4)The company may close the electronic wallet after thirty calendar days from notifying the client if a year has passed without any balance in the client's electronic wallet or any financial transactions, unless the wallet is frozen.
                     
                  • Article 10

                    (1)The data of electronic wallets is updated as follows:
                     
                     (a)The company must request an update of the data under which the electronic wallets were opened at least once every three years from the date the electronic wallet was opened or upon any changes to it. The company must include this in its internal policies and procedures.
                     
                     (b)The company must notify its customers of the impending expiration of the documents under which the electronic wallet was opened at least 90 calendar days before the expiration of those documents.
                     
                     (c)The company must, 90 calendar days before a minor customer reaches 15 Hijri years of age, request the guardian, custodian, or caretaker to update the customer's wallet data, obtain the customer's information, and verify its accuracy.
                     
                     (d)The company must, 90 calendar days before a minor customer reaches 18 Hijri years of age, notify the guardian, custodian, or caretaker of the need to update the customer's wallet data, complete and verify the customer's information, and sign a new wallet agreement with the customer upon reaching 18 Hijri years of age.
                     
                    (2)Updating the customer's identity:
                     
                     Identities and official documents are updated according to the durations, as follows:
                     
                     (a)Identities and documents with a validity period of less than five years must be updated at the end of their specified validity period, such as commercial registrations or licenses.
                     
                     (b)Identities and documents with a validity period of more than five years must be updated every five years or upon the expiration of the identity or official documents, whichever comes first.
                     
                     (c)Electronic wallets opened based on approvals or official letters, such as wallets opened for embassies, international organizations or their representatives, or based on licenses and open-ended registrations like public benefit committees and endowments, must be updated no later than every five years.
                     
                    (3)Remote identity data update:
                     
                     (a)The company may update the identity data of its customers remotely at its discretion.
                     
                     (b)The company must verify the validity of identity documents using documents, data, or information from a reliable and independent source and document this process.
                     
                    (4)Updating customer data:
                     
                    In addition to the requirements for updating the customer's identity outlined in Paragraph (2) of this Article, the company must update the customer data associated with the electronic wallet at least every three years. Customer data must also be updated in the following cases:
                     
                    (a) When the customer's information becomes outdated, the specified period mentioned in Paragraph (2) of this Article elapses, or there is a change in the customer's information.
                     
                    (b)When there is a change in the customer's behavior in conducting transactions on the electronic wallet.
                     
                    (c)When the company undertakes due diligence measures related to money laundering and terrorism financing risks.
                     
                  • Article 11

                    (1)The company must comply with orders to disclose data of electronic wallets and execute actions on them (such as freezing and mandatory deductions) issued against customers, communicated through the central bank or via banks dealing with the company, based on requests from authorized entities in accordance with the law.
                     
                    (2)Upon receiving a prohibition order issued by authorized entities, the company must prevent the customer from managing the electronic wallet, conducting debit transactions, and opening new electronic wallets. The prohibition should be limited to the customer's funds and personal status and should not extend to cases where the individual is a guardian, custodian, caretaker, agent, or authorized representative managing an electronic wallet not registered in their name.
                     
                    (3)When implementing a freeze, the company must adhere to legal provisions related to the freezing of wages or salaries (ensuring that the freeze does not exceed one-third of the net wage or monthly salary of an employee, except in cases of alimony debts, and one-quarter of a retiree's pension, except in cases of alimony debts) while complying with any instructions related to amounts exempt from the freeze.
                     
                    (4)Prohibition measures will be lifted upon receiving an order to remove the prohibition issued by authorized entities in accordance with the law.
                     
                    (5)The company must take the necessary actions and measures and provide adequate human and technical resources to implement the provisions stated above.
                     
                    (6)The company must verify the type and number of the customer's identity against which requests from authorized entities are issued and ensure they match the data registered in the company's systems.
                     
                    (7)The company must maintain the confidentiality of data and information and not disclose, publish, or allow access to such data and information to any person for any reason, except when the request is made by the customer themselves or their legal representative after verifying its validity, without prejudice to the applicable laws and regulations.
                     
                  • Article 12

                    (۱)The company may accept a payment services order from a user under a one-time payment contract, taking into account the provisions of The Guidance of Anti Money Laundering and Combating Terrorist Financing
                     
                    (2)When executing a payment services order under a one-time payment contract, the company must collect the identity information of the citizen or resident present in the Kingdom, or the passport and visa information (visit/tourism) or resident with a temporary residence permit and record its number.
                     
                  • Article 13

                    (1)An electronic wallet is considered inactive if it falls under one of the following categories:
                     
                     (a)Dormant Electronic Wallet: An electronic wallet on which the customer has not performed any transaction for twelve calendar months (one year).
                     
                     (b)Unclaimed Electronic Wallet: An electronic wallet on which the customer has not performed any transaction for twenty-four calendar months (two years).
                     
                     (c)Abandoned Electronic Wallet: An electronic wallet on which the customer has not performed any transaction for sixty calendar months (five years).
                     
                    (2)Inactive electronic wallets are managed as follows:
                     
                     (a)Inactive electronic wallets are subject to the supervision of senior management to ensure dual oversight in accordance with policies established for this purpose.
                     
                     (b)The company must contact the customer in accordance with the policy set by the company for this purpose.
                     
                     (c)If electronic wallets become unclaimed, the funds in them must be transferred to a dedicated aggregate account for such wallets.
                     
                     (d)Abandoned electronic wallets are placed under the supervision and oversight of the Chief Executive Officer and the Compliance Department.
                     
                  • Article 14

                    Without prejudice to the provisions of Article (11) of these rules, the company must consider the following when dealing with inactive electronic wallets:

                    (1)Continue calculating commissions and profits for electronic wallets as agreed upon in the framework agreement.
                     
                    (2)Review and classify electronic wallets and take the actions specified in the related instructions.
                     
                    (3)Submit an annual report to SAMA, including a list of inactive electronic wallets, with details of these wallets and any additional information requested by SAMA.
                     
                    (4)Retain copies of documents and records for all amounts and entitlements according to the statutory period.
                     
                    (5)Maintain detailed records of electronic wallets containing the necessary customer data as specified in these rules and related instructions.
                     
                    (6)Retain personal and financial data in electronic records in accordance with the technical specifications determined by SAMA.
                     
                    (7)The Compliance Department must have a supervisory role throughout all stages and periods mentioned to ensure compliance with electronic wallet instructions.
                     
                    (8)Establish policies and procedures for handling inactive electronic wallets, including a communication mechanism with the owners of these wallets.
                     
                    (9)Without prejudice to Clause (c) of Paragraph (2) of Article (13), the balance of the electronic wallet must remain as a financial obligation on the company’s financial position, and any action on the electronic wallet is prohibited.
                     
                    (10)Verify the absence of debit obligations on the electronic wallet, and if present, they must be settled before transferring the wallet to the aggregate account.
                     
                  • Article 15

                    These rules shall come into effect 90 calendar days from the date of their publication on SAMA's website.

                • Safeguarding Safeguarded Funds

                  Based on the powers of the Saudi Central Bank under the Law of Payments and Payment Services issued by Royal Decree No. (M/26) dated 22/03/1443H, and its Implementing Regulations issued on 24/11/1444H and communicated through Circular No. (44093096) dated 16/12/1444H.

                  Therefore, SAMA emphasizes the importance for all payment service providers to comply with the provisions of the Implementing Regulations of Payments and Payment Services Law regarding the Safeguarding Safeguarded Funds, as stated in (Article 93) of the Implementing Regulations, with compliance to the following:

                  First: The submission of the non-objection request should be accompanied by the policies and controls related to the management and operation of the safeguarded funds account by payment service providers, Including the determination of powers and the authorized persons, ensuring that the following are taken into consideration:

                  • Enhancing the principle of multiple controls based on risk assessment, including activating the role of supervisory functions within the company.
                     
                  • The authority to manage the account should be limited to senior positions that are authorized for this purpose.
                     

                  Second: The payment service provider must perform and document a reconciliation process to verify that the total balances of electronic wallets or the total value of executed payment transactions match the total of the safeguarded funds account.

                • The Primary User of the Electronic Services Portal (E-services Portal, E-SAMA)

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