Emphasis on Providing Communication Channels for Customers with Financial Institutions
| No: 43002199 | Date(g): 16/8/2021 | Date(h): 8/1/1443 | Status: In-Force |
Translated Document
In reference to the communication received by SAMA from the Communications and Information Technology Commission regarding the request to replace the unified number (9200) for all financial institutions' customer service with the toll-free unified number (800), and further to SAMA Circular No. 67/48007, dated 2/8/1440H regarding providing customers with channels for communication with financial institutions.
SAMA would like to emphasize that all financial institutions must comply with the instructions outlined in this regard and ensure the availability of the toll-free unified number (800) for all customer segments.