With reference to SAMA Circular No. 4567/ BCI / 123 dated 27/02/1429H, which is supplementary to Circular No. 6898 / BCI / 287 dated 1420H regarding the procedures and controls to be followed when maintaining ATMs, including the requirement for ATM maintenance personnel to carry permits with their names and photos, stamped with the official stamp of their organization, and for the companies and institutions performing maintenance to display a specific logo on their vehicles and uniforms. SAMA has observed, during its monitoring of certain ATMs belonging to banks and based on reports from security agencies to SAMA, that some maintenance and replenishment personnel are using private vehicles and wearing inappropriate clothing that does not comply with the regulations.

Therefore, please ensure strict adherence to the instructions outlined in the aforementioned circular and inform your contracted companies to comply accordingly. SAMA will monitor compliance with these instructions and take regulatory actions against any non-compliant banks.