ATM Maintenance Procedures
| No: 291000000123 | Date(g): 4/3/2008 | Date(h): 27/2/1429 |
Translated Document
Further to SAMA Circular No. 6898 /BCI/ 287, dated 04/05/1420 H, which outlines the procedures and controls to be observed in maintaining ATM machine, including the requirement for maintenance workers to carry permits with their names and photos stamped with their organization's official stamp, and for maintenance companies and establishments to display a specific logo on their vehicles and uniforms. SAMA has observed, during its monitoring of certain ATM machines belonging to banks and through reports from security agencies, that maintenance and feeding workers have been using their private vehicles and some have not adhered to the regulations.
Therefore, please ensure strict adherence to the instructions outlined in the aforementioned circular and inform your contracted companies of the necessity to comply with these requirements. SAMA will continue to monitor compliance with these instructions and apply regulatory measures against non-compliant banks.