Further to SAMA Circular No. 6898 / M.A.T / 287, dated 04/05/1420 AH, which outlines the procedures and controls to be followed during ATM maintenance, including the requirement for maintenance personnel to carry permits with their names and photos stamped with their organization's official stamp, and for maintenance companies and institutions to display a specific logo on their vehicles and uniforms. SAMA has observed, during its monitoring of certain ATMs belonging to banks and through reports from security agencies, that maintenance and replenishment personnel have been using their private vehicles and some have not adhered to the regulations.

Therefore, please ensure strict adherence to the instructions outlined in the aforementioned circular and inform your contracted companies of the necessity to comply with these requirements. SAMA will continue to monitor compliance with these instructions and apply regulatory measures against non-compliant banks.