With reference to SAMA Circular No. 2193/BCI/102 dated 13/2/1419 H. And this includes the requirement for banks to conduct a physical inventory of all ATMs belonging to the bank on a daily basis, whether these machines are outside the branches or inside them, according to the instructions issued in this regard in the rules and procedures of the Saudi Payments Network (SPAN Business Book) circulated by Circular No. 341000076614 dated 20/6/1434 H. Based on the request submitted by the Bank Operating Officers Committee (BOOC) regarding the extension of the current ATM audit period, and considering the technological advancements in systems and ATMs that support their monitoring and remote access to withdrawal transaction documents, SAMA has decided to extend the scheduled period for auditing and refilling ATMs as follows:

• Banks must immediately refill the machines when the cash in the ATM reaches 20% of the total cash across all denominations.

• In the event of complaints or claims from customers that require the bank to conduct a physical inventory, the bank must do so immediately, regardless of the normal schedule followed by the bank.

To review and act accordingly and inform SAMA of what has been done in this regard within a month from its date.