ATM Service Level Agreement (Second Edition)
| No: 41932/227 | Date(g): 12/11/2019 | Date(h): 15/3/1441 |
Translated Document
Effective from Jan 01 2021 - Dec 31 2020
To view other versions open the versions tab on the right
Based on the Saudi Arabian Monetary Authority Law issued by Royal Decree No. 23 dated 23/05/1377 H and the Banking Control Law issued by Royal Decree No. M/5 dated 22/02/1386 H, and with reference to Central Bank Circular No. 341000110148 dated 10/09/1434 H on issuing and signing the ATM Service Level Agreement.
We attach to you the ATM Service Level Agreement (second version) approved by the Central Bank, which aims to upgrade and improve the level of ATM service as it is one of the most important electronic channels used to accomplish many banking services, and accordingly, the agreement (second version) will be applied to all ATM services as of 01/01/2021 G, and to adhere to it and the updates contained therein, so we hope to sign it and return it to the Central Bank within a period not exceeding two weeks from the date of receipt.
Note that the bank must send monthly reports in line with the new mechanisms and clauses in the agreement (second version) as of01/04/2020 G, while continuing to send the current agreement reports as usual until the beginning of the full implementation of the new agreement at the beginning of 2021 AD.