ATM Service Level Agreement (Second Edition)
| No: 419320000227 | Date(g): 12/11/2019 | Date(h): 15/3/1441 |
Translated Document
Based on the Saudi Arabian Monetary Authority Law issued by Royal Decree No. 23 dated 23/05/1377 H and the Banking Control Law issued by Royal Decree No. M/5 dated 22/02/1386 H, and with reference to Central Bank Circular No. 341000110148 dated 10/09/1434 H on issuing and signing the ATM Service Level Agreement.
We attach to you the ATM Service Level Agreement (second version) approved by the Central Bank, which aims to enhance and elevate the qualiy of ATM services recognizing their significance as a critical electronic channel for facilitating a wide array of banking services. Consequently, the revised agreement will be applied to all ATM services starting from January 1, 2021G. It is imperative to comply with this agreement and any subsequent updates. Therefore, we kindly request that it be signed and returned to the Central Bank within a maximum timeframe of two weeks from the date of receipt.
Note that the bank must send monthly reports in line with the new mechanisms and clauses in the agreement (second version) as of 01/04/2020 G, while continuing to send the current agreement reports as usual until the beginning of the full implementation of the new agreement at the beginning of 2021 G.