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تمديد فترة جرد وتغذية أجهزة الصرف الآلي للبنوك العاملة

الرقم: 351000009927 التاريخ (م): 2013/11/25 | التاريخ (هـ): 1435/1/22

Effective from 2013-11-25 - Nov 24 2013
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In reference to Circular of the Central Bank No. 2193/MAT/102 dated 13/2/1419 AH The text includes a requirement for banks to conduct daily physical inventory on all of the bank's ATMs, whether these machines are outside or inside the branches. The relevant instructions are issued in the rules and procedures of the Saudi Payments Network (SPAN Business Book) and have been circulated. Circular number 341000076614 dated 1434/6/20 AH.After reviewing the request submitted by the Committee of Operations Managers in the working banks (BOOC) regarding the extension of the current ATMs review period, and considering the technological advancements in systems and ATMs that support their monitoring and remote access to withdrawal transaction documents, the central bank has decided to extend the scheduled period for the review and replenishment of ATMs as follows:

• Setting the maximum period for inventory and replenishment of ATMs to five working days for all ATMs, both within and outside the scope of bank branch locations.

• Banks must immediately replenish ATMs if the cash level reaches 20% of the total cash across all denominations.

• When there are complaints or claims from customers that require the bank to conduct an actual inventory, the bank must do so immediately regardless of the normal schedule followed by the bank.