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Replenish ATMs by Licensed Security Companies for Money Transportation

No: 5922/BCI/62 Date(g): 10/7/2000 | Date(h): 8/4/1421

Translated Document

Based on the keenness and interest of SAMA to encourage everything that would develop the banking sector and the services it provides, and given the possibility of providing the service of feeding ATMs by licensed local security companies, and the desire of local banks to enter and participate in this service by filling cash containers and assigning security companies to transport these containers from the bank and enter them into ATMs at the bank's responsibility regarding the cash they contain, as well as the contents of ATMs From inks, customer receipt papers, ATM tape paper and cards held inside the machine, SAMA does not mind that, provided that the bank follows up and provides its service providers with them and verifies the application of the instructions of SAMA, and considers the bank the first and last responsible towards SAMA in the application and implementation of those instructions to reach the greatest degree of security, and in a way that preserves the rights of the bank with the providers of this service and provides the best services to customers benefiting from banking services, in accordance with the standards and controls The following procedural, regulatory and technical procedures:

First: - Approval of SAMA

 Banks are obliged to submit to SAMA draft agreements for the implementation of this service with the concerned companies and attach them the detailed procedures for feeding ATMs, before starting to contract with service providers for study and approval by SAMA. 

Second: Regulatory Procedural Standards and Controls: 

  1. Implementing the provisions of SAMA Circular No. 8187/MT/336 dated 7/6/1419 H, which includes circulars on the controls of money transfer, and No. 17989/MT/778 dated 17/11/1420 H, to which the executive regulations governing the practice of the activity of transferring funds and precious metals are attached. 
  2. The transport of cash containers shall be carried out by armored vehicles in accordance with the technical specifications set forth in the Security Safety Manual issued pursuant to SAMA Circular No. 485/MA/36 dated 7/1/1416H (the part on the procedures for transporting cash for commercial banks and transport companies).
  3.  Implementing the instructions of SAMA notified pursuant to Circular No. 6898/MT/287 dated 4/5/1420 H on the procedures and controls to be followed when carrying out the maintenance of ATMs.
  4.  Comply with the provisions of SAMA Circular No. 12327/MT/550 dated 26/8/1419 H, which stipulates the need to coordinate and inform the security authorities when transferring funds.
  5.  Banks must ensure that the cash containers are sealed before handing them over to the company, exclusively for legal liability, so that a metal or plastic strip is placed with a special number that is closed by those responsible for packing cash containers and is opened only by those responsible for cash containers in banks, after making sure that the metal or plastic strip number matches and then opened by them. 

Third: Technical Standards and Controls: 

  1. Banks must ensure that the concerned companies pay attention to the level of service provided through ATMs, and provide the necessary training to those in charge of feeding and maintaining ATMs, whether through banks or ATM suppliers.
  2.  Banks should oblige these companies to quickly deliver packed and also used cash containers, strips of inventoried machines and retained cards to banks, in order to speed up the matching process, pay the existing increases, and speed up the return of the issued retained cards according to the procedures regulating this in the Saudi Payment Network Guides. 
  3. The banks shall be responsible for the application by the concerned companies of the controls and procedures for feeding the ATMs notified to all banks under the following SAMA circulars No. 19886/MT/214 dated 01/08/1414 H, No. 2193/MT/102 dated 13/02/1419 H, and No. 11843/MT/588 dated 24/9/1415 H, provided that banks are responsible for informing companies of any developments received from SAMA on these controls and procedures.
  4.  The bank shall monitor the performance of its ATMs and the principal to fill them with cash containers for these companies and ensure the availability of cash and all the contents of ATMs such as inks, customer receipt papers and ATM tape paper.
  5.  Banks should be responsible for managing cash in ATMs and determining the amounts required for each ATM by analyzing the number and amounts of transactions in each ATM. 
  6. Obliging banks to place the new denominations of banknotes in implementation of SAMA's circular No. 18765 / QA / 817 dated 02/12/1420 H to provide the denomination of two hundred riyals in all ATMs of all local banks. 
  7. The money transfer company has the right, in the narrowest limits, to keep a number of cash containers in the event that they cannot be replaced within the specified time, provided that the conditions for retention and the number of containers are included in the draft agreements submitted to SAMA.