Definitions
| No: 44069265 | Date(g): 21/3/2023 | Date(h): 29/8/1444 | Status: In-Force |
Effective from Jul 15 2023 - Jul 14 2023
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| Term | Definition |
| Central Bank | The Saudi Central Bank. |
| Bank | Banks and financial institutions licensed to conduct banking activities in the Kingdom in accordance with the provisions of the Banking Control Law. |
| Administration | Customer Care Department. |
| Customer | An individual or entity receiving services and products from the bank. |
| Complaint | Any expression of dissatisfaction related to the provided service, whether justified or unjustified, written or verbal. |
| Inquiry | A customer's request for information about the services or products offered by the bank. |
| Request | A request made by a customer to obtain a product or service provided by the bank. |
| Electronic System | The bank's electronic system for recording complaints and inquiries. |
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