Skip to main content

Definitions

No: 44069265 Date(g): 21/3/2023 | Date(h): 29/8/1444 Status: In-Force
TermDefinition
Central BankThe Saudi Central Bank.
BankBanks licensed to conduct banking activities in the Kingdom in accordance with the provisions of the Banking Control Law.
AdministrationCustomer Care Department.
CustomerAn individual or entity receiving services and products from the bank.
ComplaintAny expression of dissatisfaction related to the provided service, whether justified or unjustified, written or verbal.
InquiryA customer's request for information about the services or products offered by the bank.
RequestA request made by a customer to obtain a product or service provided by the bank.
Electronic SystemThe bank's electronic system for recording complaints and inquiries.