Skip to main content

ARTICLE 85

Effective from Jan 31 2025 - Apr 14 2015
To view other versions open the versions tab on the right

Card Issuers must have a comprehensive dispute resolution policy and procedures (also known as complaint handling policy and procedures) and comply with SAMA Regulations for complaint handling departments A copy of the Card Issuer's complaint handling policy and procedures must clearly be on display in all of their branches and on their websites and they must provide a hard copy to a Cardholder if requested.