Book traversal links for 6,8,2 شکاوى الجهة المتعاقدة/حامل البطاقة
2.8.6 Contracting entity/Cardholder complaints
Effective from Jan 31 2025 - Jan 30 2025
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The issuer must put in place an effective mechanism to attend to any primary cardholder complaints. The contracting entity (an individual or a juristic person or government entity) will also be able to complain to SAMA in accordance with the SPAN rules.