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2.8.6 Contracting entity/Cardholder complaints

No: BCT/15631 Date(g): 2/5/2012 | Date(h): 11/6/1433 Status: In-Force

The issuer must put in place an effective mechanism to attend to any primary cardholder complaints. The contracting entity (an individual or a juristic person or government entity) will also be able to complain to SAMA in accordance with the SPAN rules.