Book traversal links for 6,8,2 شکاوى الجهة المتعاقدة/حامل البطاقة
2.8.6 Contracting entity/Cardholder complaints
No: BCT/15631 | Date(g): 2/5/2012 | Date(h): 11/6/1433 | Status: In-Force |
The issuer must put in place an effective mechanism to attend to any primary cardholder complaints. The contracting entity (an individual or a juristic person or government entity) will also be able to complain to SAMA in accordance with the SPAN rules.