2. Responsibilities of the Department
| No: 44069265 | Date(g): 21/3/2023 | Date(h): 29/8/1444 | Status: In-Force |
Effective from Jul 15 2023 - Jul 14 2023
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1-2 Protecting bank customers.
2-2 Handling customer complaints efficiently and with high quality.
3-2 Responding to any inquiries received.
4-2 Increasing customer satisfaction in the complaint resolution process.
5-2 Addressing and reducing the sources of complaints.
6-2 Enhancing customer awareness of the products and services offered by the bank.
7-2 Developing and updating policies and procedures in accordance with the best local and international practices in customer protection.