2. Responsibilities of the Department
| No: 44069265 | Date(g): 21/3/2023 | Date(h): 29/8/1444 | Status: In-Force |
2-1 Protecting bank customers.
2-2 Handling customer complaints efficiently and with high quality.
2-3 Responding to any inquiries received.
2-4 Increasing customer satisfaction in the complaint resolution process.
2-5 Addressing and reducing the sources of complaints.
2-6 Enhancing customer awareness of the products and services offered by the bank.
2-7 Developing and updating policies and procedures in accordance with the best local and international practices in customer protection.