Article 20: Prohibited Activities
Effective from 2019-02-20 - May 02 2019
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| The Bank shall not permit the Agent to perform any of the following activities: | ||
| a. | Operating or carrying out any transactions when there is communication failure with the Bank and operating in an offline mode or on a manual basis; | |
| b. | Carrying out a transaction where a receipt or acknowledgement cannot be generated; | |
| c. | Charging the Customer any fees that are not approved by SAMA or included in the Agent Banking contract; | |
| d. | Providing, rendering or holding itself out to be providing or rendering a banking service that is not specifically permitted in the contract; | |
| e. | Conducting non-electronic transactions outside of the business premises; | |
| f. | Soliciting personal information from Customers, including account details and Personal Identification Number (PIN) of Customers; | |
| g. | Providing any form of manual cash services unless a written official non objection letter is obtained in this regard from SAMA; | |
| h. | Carrying out any Agent Banking transactions or activities other than those approved in SAMA’s non-objection to the Agent contracted; | |
| i. | Conducting any payment system services outside of SAMA’s payment system infrastructure; | |
| j. | Accessing credit reports at a licensed credit bureau, as part of the loan application process; | |
| k. | Disclosing any information obtained by virtue of work; | |
| l. | Violating the Bank’s codes of ethics and conduct; or | |
| m. | Any other prohibited activities specified herein or as may be determined from time to time by SAMA. | |