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Article 20: Prohibited Activities

No: 37541/67 Date(g): 20/2/2019 | Date(h): 15/6/1440 Status: In-Force
The Bank shall not permit the Agent to perform any of the following activities: 
 
 a.Operating or carrying out any transactions when there is communication failure with the Bank and operating in an offline mode or on a manual basis;
 
 b.Carrying out a transaction where a receipt or acknowledgement cannot be generated;
 
 c.Charging the Customer any fees that are not approved by SAMA or included in the Agent Banking contract;
 
 d.Providing, rendering or holding itself out to be providing or rendering a banking service that is not specifically permitted in the contract;
 
 e.Conducting non-electronic transactions outside of the business premises;
 
 f.Soliciting personal information from Customers, including account details and Personal Identification Number (PIN) of Customers;
 
 g.Providing any form of manual cash services unless a written official non objection letter is obtained in this regard from SAMA;
 
 h.Carrying out any Agent Banking transactions or activities other than those approved in SAMA’s non-objection to the Agent contracted;
 
 i.Conducting any payment system services outside of SAMA’s payment system infrastructure;
 
 j.Accessing credit reports at a licensed credit bureau, as part of the loan application process;
 
 k.Disclosing any information obtained by virtue of work;
 
 l.Violating the Bank’s codes of ethics and conduct; or
 
 m.Any other prohibited activities specified herein or as may be determined from time to time by SAMA.