Article 20: Prohibited Activities
| No: 37541/67 | Date(g): 20/2/2019 | Date(h): 15/6/1440 | Status: In-Force |
The Bank shall not permit the Agent to perform any of the following activities:
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| | a. | Operating or carrying out any transactions when there is communication failure with the Bank and operating in an offline mode or on a manual basis;
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| | b. | Carrying out a transaction where a receipt or acknowledgement cannot be generated;
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| | c. | Charging the Customer any fees that are not approved by SAMA or included in the Agent Banking contract;
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| | d. | Providing, rendering or holding itself out to be providing or rendering a banking service that is not specifically permitted in the contract;
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| | e. | Conducting non-electronic transactions outside of the business premises;
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| | f. | Soliciting personal information from Customers, including account details and Personal Identification Number (PIN) of Customers;
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| | g. | Providing any form of manual cash services unless a written official non objection letter is obtained in this regard from SAMA;
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| | h. | Carrying out any Agent Banking transactions or activities other than those approved in SAMA’s non-objection to the Agent contracted;
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| | i. | Conducting any payment system services outside of SAMA’s payment system infrastructure;
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| | j. | Accessing credit reports at a licensed credit bureau, as part of the loan application process;
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| | k. | Disclosing any information obtained by virtue of work;
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| | l. | Violating the Bank’s codes of ethics and conduct; or
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| | m. | Any other prohibited activities specified herein or as may be determined from time to time by SAMA.
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