Referring to the complaints recently submitted to SAMA and what has been observed regarding the delay of some members of the Saudi Credit Bureau (SIMAH) in updating the records of customers who have defaulted on their debts, or the inclusion of disputed information pending before judicial authorities and committees, which has caused disruptions to customers' interests. And with reference to Credit information law and its implementing regulations, and also the Banking Consumer Protection Principles issued by Circular No. 341000095960 dated 03/08/1434 H. The central bank would like to emphasize the members' responsibility to do the following:

1. Update customer credit information periodically with a minimum of once a week.
2.  Refrain from providing credit information companies with negative data about the client that pertains to a dispute or complaint, that involves a dispute or complaint without notifying them that the negative information is currently under dispute or complaint.

We hope that you review and act accordingly, informing SAMA of the measures taken within two weeks from the date hereof. Please note that SAMA will investigate any violations of the instructions found. in accordance with Article (10) of the executive regulations. The "Committee for Reviewing Violations and Resolving Credit Information Disputes" will take appropriate actions regarding the customers’ objections that have been previously rejected, as well as the violations submitted to it by SAMA in accordance with the provisions in Article (12) and (13) of the Credit Information System.