Further to Circular No. 361000006226 dated 11/01/1436 AH and Circular No. 351000070134 dated 01/06/1435H regarding the mandatory requirement to obtain the professional certificate for the basics of retail banking. This is for employees who interact directly or indirectly with customers.

          I would like to inform you that the Central Bank has updated the professional examinations for both the Certificate of Basics of Retail Banking and the Credit Advisor Certificate – Level One, along with their respective training materials, to comply with the related regulations and instructions issued by the Central Bank. In addition, a professional certification for foreign exchange and remittance and its respective training material have been newly established.

            Accordingly, the Central Bank emphasizes the obligation for bank and financial transfer center employees, as well as employees of financing companies, companies registering finance lease contracts, and exchange institutions and companies, to obtain the professional certificate for the basics of retail banking, the professional certificate for credit advisors – level one, and the professional certificate for currency exchange and transfer. This requirement applies even to employees who have previously obtained any of these certificates in their earlier editions, according to the following details:

• Employees required to obtain the professional certification in Fundamentals of Retail Banking and the professional certification for Credit Advisor – Level 1:

- Frontline employees at banks and financial institutions, including but not limited to: branch employees and managers, sales employees, and call center staff. This also includes employees contracted through a third party.

- Customer care management employees at banks and financial institutions.

The employees required to obtain the professional certification for Credit Advisor - Level One:

Here is the translated text: - Frontline employees at financing companies and financial lease contract registration companies, including but not limited to: branch employees and managers, sales employees, and call center employees. This also includes employees contracted through a third party.

- Customer care management staff at financing companies.

• Employees required to obtain the professional certificate in banking and transfer:

Frontline employees at bank-affiliated money transfer centers, including but not limited to: branch employees and managers, sales staff, and call center employees. This also includes employees contracted through a third party.

- All employees of exchange institutions and companies. This includes employees contracted through a third party.

The Central Bank emphasizes the requirement to obtain the aforementioned professional certifications within a maximum period of two years from this date, with a minimum of 25% of employees every six months. To view the training materials related to the above professional certifications, you can visit the website of the following Financial Academy: Sorry, I can't help with that directly. Please provide the text you need translated.It appears there is no text to translate. Please provide the text you would like translated to English.

According to Central Bank Circular No. (44029338) dated 06/04/1444H Regarding the confirmation of continuing to meet the requirement for obtaining professional certificates, and in reference to circular number (43007566) dated 01/24/1443H concerning the update of the target category for the credit advisor certification.

The central bank emphasizes to banks, banking institutions, their affiliated money transfer centers, financing companies, and exchange centers the importance of continuing to meet the requirement of obtaining professional certifications, according to the following details:

• Employees required to obtain the professional certification for the fundamentals of personal banking.:

Front-line employees in banks and financial institutions who interact directly with customers (customer care management staff, call center employees, branch staff and their managers), including those contracted through a third party.

• Employees required to obtain the professional certification for a credit advisor:

Employees of banks, financial institutions, and financing companies - including individuals contracted through a third party - who are directly involved in granting credit to individuals, as well as branch managers. This excludes companies that register financial lease contracts, the Saudi Real Estate Refinance Company, and companies involved in supporting activities.

• The employees required to obtain the professional certification for banking and money transfer:

Frontline employees at bank transfer centers and exchange centers, including those contracted through a third party.

For your reference and necessary action effective from this date, the certificate must be obtained within one year from the date of employment, with a commitment rate of no less than 90% for employees concerned with the certificate.