The following words and phrases - wherever they appear in these instructions - shall have the meanings specified alongside each of them, unless the context indicates otherwise:

Commercial Complexes: Large enclosed markets that typically consist of a large multi-story building, containing a wide variety of activities including retail shops, entertainment areas, and snack restaurants.

Independent Branch: A fully integrated bank branch that operates independently within the same building as the commercial complex. The branch entrance is external only.

Non-Independent Branch: A fully integrated bank branch located within the commercial complex.

Independent Self-Service Center Branch: An independent self-service center located in the same building as the commercial complex, with an external entrance only.

Non-Independent Self-Service Center Branch: A self-service center located within the commercial complex or in a leased area of the complex lobby.

Independent Remittance Center Branch: An independent fully integrated remittance center branch within the same building as the commercial complex. The branch entrance is external only.

Non-Independent Remittance Center Branch: A fully integrated remittance center branch located within the commercial complex.

Cash Transactions: Transactions that involve the exchange of cash through deposits, cash withdrawals, or the deposit, withdrawal, or issuance of cheques via tellers.

Customer Services: Opening accounts, updating information, printing "MADA" cards and credit cards, and receiving inquiries, requests, and complaints.

Marketing and Sales Services: Offering consumer loan products, real estate loans, and credit cards.