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First: Definitions

Date(g): 11/3/2020 | Date(h): 16/7/1441 Status: In-Force

Translated Document

Effective from Jan 31 2025 - Mar 14 2020
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The following terms and phrases - wherever used herein- shall have the corresponding meanings, unless the context indicates otherwise:

Shopping malls:  Large, enclosed markets, typically consisting of multiple floors and containing various businesses, entertainment venues, and food outlets.

Independent Branch:  A fully integrated, standalone bank branch located in the same building as the shopping mall, accessible solely through an external entrance.

Non-Independent Branch: A fully integrated bank branch located within the shopping mall.

Independent Self-Service Center Branch: A standalone self-service center within the mall building, accessible solely through an external entrance.

Non-Independent Self-Service Center Branch: A self-service center located inside the mall, or in a rented space in the mall’s lobby.

Independent Remittance Center Branch: An independent fully integrated remittance center branch within the mall. The branch entrance is external only.

Non-Independent Remittance Center Branch: A fully integrated remittance center branch located within the shopping mall.

Cash Transactions: Transactions that involve the exchange of cash through deposits, cash withdrawals, or the deposit, withdrawal, or issuance of cheques through tellers.

Customer Services: Opening accounts, updating information, printing "MADA" cards and credit cards, and receiving inquiries, requests, and complaints.

Marketing and Sales Services: Offering consumer loan products, real estate loans, and credit cards.