Article (48)
Effective from Apr 19 2025 - Nov 04 2011
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| 1. | The company shall notify the objector with the actions taken to investigate his/her objection within at least 10 working days from the date of objection submission. | |||||
| 2. | The company shall notify the objector in writing with the finding of the investigation within at least 5 working days from the date of taking the decision in this regard, including the following: | |||||
| a. | a copy of the revised consumer’s credit record if the objection has proven to be valid; and | |||||
| b. | a Summary of the consumer’s rights according to the Law and its Implementing Regulations, if it is proven that the objection is invalid. | |||||