5.1.2 Identifying Non-cooperative Borrowers:

Effective from Jan 06 2020 - Jun 30 2020
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The Workout Unit should define non-cooperative borrowers and carefully document their non-compliance. Useful criteria to be used to identify these borrowers are:
i.	Borrowers who default on their loans while having the ability to pay (“strategic defaulters") in hopes of receiving unwarranted concessions from the bank.
ii.	Failure to respond either orally or in writing to two consecutive requests from the bank for a meeting or financial information within 15 calendar days of each request.
iii.	Borrowers who deny access to their premises and/or books and records.
iv.	Borrowers who do not engage constructively with the bank, including those that are generally unresponsive, consistently fail to keep promises, and/or reject restructuring proposals out of hand.
Non-cooperative borrowers are more likely to be transferred to the legal team as it would be difficult to reach a consensual restructuring solution if the Borrowers are not willing to cooperate with the Banks.
However, banks would have to maintain an appropriate audit trail, documenting the rationale for classifying a borrower as “non-cooperative"