8. Services Provided within Remittance Centers
Effective from 2017-03-12 - Jul 08 2017
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| 1) | Point-of-sale terminals must be made sufficiently available to accept the Saudi Network "mada" cards at all branches of remittance centers. |
| 2) | Set up a separate queue dedicated for women in each branch in case of the absence of a ladies section. |
| 3) | The centers should verify that all electronic services meet the needs of customers and facilitate the completion of remittances according to state-of-the-art methods. |
| 4) | Emphasize on employees to perform their duties efficiently and professionally, ensuring their ability to provide the required services to customers; and provide appropriate and continuous training for employees. |
| 5) | Commit to good behavior and professionalism when providing customer service. |
| 6) | Work on raising the level of service quality within the branch, such as placing Queuing Machines. |
| 7) | Prioritize the service of people with special needs and provide appropriate tools to facilitate their entry into the branches. |