Effective from Jun 13 2023 - Jun 12 2023 To view other versions open the versions tab on the right
1.
Taking into account the provisions of Article 91.1 of the Regulations, the payer may request a refund of the full amount from the payment service provider to the payee for any payment transaction authorized by or through the payee if the following conditions are met:
A.
If the authorization for the payment transaction does not include the exact amount of the payment transaction at the time of issuing the authorization.
B.
If the amount of the payment transaction exceeds the amount expected to be paid by the payer, taking into account the pattern of the payer's previous payment transactions, the terms of the framework contract and the special circumstances of each case.
2.
When refunding the amount through a deposit into the payer’s payments account under Paragraph 1 of this Article, the payment service provider shall verify that the date of the credit value does not exceed the date on which the amount of the unauthorized payment transaction was debited.
3.
In order to apply the provisions of Paragraph 1.B of this Article, the payer may not rely on changes in exchange rates if the reference exchange rate stipulated in the contract is applied.
4.
The payer and the payment service provider may agree in the framework contract that the right to refund does not apply in the following cases:
A.
If the payer gives his authorization directly to the payment service provider to carry out the payment transaction.
B.
If information concerning the payment transaction is provided in the agreed manner to the payer at least four weeks prior to the due date by the payment service provider or by the payee.
