Book traversal links for العمليات المرفوضة لبطاقات البنك على أجهزة الصرف الآلي
Declined Bank Card Transactions at ATMs
No: 186670000813 | Date(g): 6/3/2000 | Date(h): 1/12/1420 |
Translated Document
We would like to emphasize the role played by the Saudi banking network in providing advanced banking services to citizens and residents facilitating their access to cash easily and conveniently, which enhanced customers' trust and reliance on the banking sector. The Central Bank appreciates the efforts of Saudi banks in providing these services, whether by issuing cards or installing ATMs and POS terminals. The Central Bank is currently studying the Saudi network fees in order to establish a mutually agreeable resolution for all stakeholders involved.
Although the Central Bank had previously issued Circular No. BCT/4593 dated 05/08/1420 H, a copy of which is attached, which stipulates the prohibition of imposing restrictions on the issuance or utilization of Saudi Payments Network cards, it was noticed that certain banks have imposed restrictions on the use of the network, which impacted the network's credibility and led to numerous complaints from customers.
Therefore, we inform you that the bank shall eliminate any restrictions on network usage and remove any current restrictions, noting that as of 05/12/1420 H, the Central Bank will implement a fee of 6.4 riyals for each transaction that is declined beyond the standard rate established by the Central Bank, should the bank fail to comply with the directive to remove the existing restrictions.