Book traversal links for Consumer Protection and Financial Conduct ‹ Attestation by the Financial Institution Up Financial Consumer Protection Principles and Rules › Consumer Protection and Financial Conduct Financial Consumer Protection Principles and Rules Section 1: Introduction, Purpose and Definitions Section 2: Consumer Protection Principles Section 3: General Conduct Rules Section 4: Specific Conduct Rules Section 5: Concluding Provisions Instructions for Services Provided to Persons with Disabilities in Financial Institutions I. Introduction II. Definitions III. Instructions on Services Provided for People with Disabilities Principles of Conduct and Work Ethics in Financial Institutions I. Introduction II. Definitions III. Principles of Conduct and Work Ethics IV. Consequences of Non-Compliance with the Principles of Conduct and Work Ethics Rules for Advertising Products and Services Provided by Financial Institutions Introduction Scope of Application Definitions Purpose Compliance with Relevant Laws, Regulations and Instructions Rules and Procedures Concluding Provisions Consumer Complaints The Unified Form for Responding to Complaints Received Through the “SAMACares” System Measuring Performance Indicators of Financial Entities SAMACares Announcement A Guide for Calculating the Early Payment Amount Introduction Early Repayment Key Conditions for Calculating the Early Repayment Amount Examples of Early Repayment Amount Calculation Frequently Asked Questions Book traversal links for Consumer Protection and Financial Conduct ‹ Attestation by the Financial Institution Up Financial Consumer Protection Principles and Rules › 1375