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Banks will be required to inform customers through SMS and Email at-least two months before closure or relocation of any branch, service center or remittance center.
9.2
Banks will place a notification on the bank's website as well as on the branch site/entrance with contact numbers for seeking further information;
9.3
The communication from bank shall guide the customers about alternate options for them for availing the banking services. This will, inter alia, include information about the nearest branch of the bank, service center or other available channels.
