Referring to the receipt of a letter from His Excellency the Minister of Human Resources and Social Development addressing the challenges facing the "Payroll Management" system on the (Mudad) platform regarding the integration with partner financial institutions, as well as the technical malfunctions affecting the compliance of establishments with the 'Wage Protection' program, and the delays in employees receiving their entitlements as a result.

Therefore, SAMA emphasizes the importance of adhering to the terms outlined in the "Service Level Agreement" between the company and the (Mudad) platform, and taking the necessary measures to resolve the technical issues as per the signed terms, which will help prevent establishments from failing to comply with timely wage payments.