Periodic Reports on Customers Complaints
| No: 371000106040 | Date(g): 12/7/2016 | Date(h): 8/10/1437 |
Effective from Jul 13 2016 - Jul 12 2016
To view other versions open the versions tab on the right
| Bank's name:............................................ | ||||||||
| 1st quarter | ||||||||
| Month | Number of complaints resolved | Number of complaints open (pending) | Total | |||||
| Upheld | Rejected | Resolved within target time (10 days) | Resolved over target time (10 days) | Within target processing time (10 days) | Complaints over target processing time (10 days) | |||
| Opened 11-30 working days ago | Opened over 30 working days ago | |||||||
| 1 | ||||||||
| 2 | ||||||||
| 3 | ||||||||
| Total | ||||||||
| Bank's name:............................................... | ||||||||
| 2nd quarter | ||||||||
| Month | Number of complaints resolved | Number of complaints open (pending) | Total | |||||
| Upheld | Rejected | Resolved within target time (10 days) | Resolved over target time (10 days) | Within target processing time (10 days) | Complaints over target processing time (10 days) | |||
| Opened 11-30 working days ago | Opened over 30 working days ago | |||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| Total | ||||||||
| Bank's name: ............ ......... | ||||||||
| 3rd quarter | ||||||||
| Month | Number of complaints resolved | Number of complaints open (pending) | Total | |||||
| Upheld | Rejected | Resolved within target time (10 days) | Resolved over target time (10 days) | Within target processing time (10 days) | Complaints over target processing time (10 days) | |||
| Opened 11-30 working days ago | Opened over 30 working days ago | |||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| Total | ||||||||
| Bank's name:............................................. | ||||||||
| 4th quarter | ||||||||
| Month | Number of complaints resolved | Number of complaints open (pending) | Total | |||||
| Upheld | Rejected | Resolved within target time (10 days) | Resolved over target time (10 days) | Within target processing time (10 days) | Complaints over target processing time (10 days) | |||
| Opened 11-30 working days ago | Opened over 30 working days ago | |||||||
| 10 | ||||||||
| 11 | ||||||||
| 12 | ||||||||
| Total | ||||||||