The purpose of installing physical security and safety systems is to enhance the electronic and procedural measures employed to protect, deter and mitigate the effects of a serious incident and/or criminal activity.

No single system in isolation is completely effective, and it is only through their layered approach, physical barriers, manned guarding, effective management and clearly identified procedures and policies can their use be fully maximised to best effect.

Due to the variety and availability of internationally recognised standards It is left to the bank and its internal policies and practices to dictate the appropriate standards for such systems.

The every increasing availability of, equipment and changes / advancements in technology provides an extensive selection of products to choose from. The selection of the appropriate systems and equipment is dependant upon the security and business requirements of the bank.

The guidelines contained within this document are designed to provide a minimum requirement that must be met and included for all physical security and safety system installations.

The increased use of glass in buildings and branches provide an alternative entry point to the much better protected main entrances.

Glass panels provide both a security and a safety risk to a facility, its personnel and customers.

The most vulnerable areas are on ground level and those obscured from public sight. To protect and secure these locations the following options are to be installed:

All bank facilities are to have at least one main entrance that is to be used for its primary access control point.

These entrances are to be kept to a minimum to ensure their control of access and surveillance capability. All staff and service entrances are to be treated in the same way.

All glass doors are to conform to the above standards (2.1) in the type and protection required.

All non-glass doors are to be of solid wood or steel construction and fitted with an eye-hole if an observation window is not available.

All access doors to the main entrances are to have a manual locking capability regardless of its primary operating action.

Dependant upon the use of the main entrance, the results of a Security Risk Assessment (SRA) and the procedures identified within the Entry Point Screening procedures of the Corporate Security and Safety Plan (CSSP), the following screening equipment may be required:

Emergency exit doors are the primary means of exiting a facility in the event of an incident and should provide unrestricted use from the inside.

As these locations are easily accessible from the outside they are to be secured using the following measures:

Internally:

Should the external security and safety measures be defeated and/or bypassed the internal systems are designed to delay and deter criminal activity as part of a layered methodology.

The internal security measures primarily concentrate on the Restricted Areas identified within a facility so that security can be effectively and efficiently focused.

Restricted Areas: are considered as follows:

Mechanical locks using keys are a standard means of securing doors throughout a facility.

In addition to the considered use of an electronic access control system, appropriate mechanical locks can be used in conjunction, or as a replacement, for the security of Restricted Areas (Section 3).

To compliment the electronic security and safety measures the physical requirements are as follows:

The teller areas are considered a Restricted Area and incorporate a number of electronic security systems/sensors (Section 3) to protect them during working and silent hours.

The main threat against the tellers is a hostile attack from a customer, armed robbery and direct access to the vault, safe and/or cash holding area.

In consideration with the electronic systems, security guards and effective procedures that accommodate the main threats, the following options are available for protecting the teller area:

Option 1: Open Cash Drawer

The main purpose of the above options is to provide additional delay for the police to respond as well as maximising the protection of the teller personnel, branch staff and customers.

As a result of a Security Risk Assessment (SRA) of the branch there may be a requirement to fit tempered/hardened glass to the top of the teller counter for Option 2. This will be dependant upon the risks identified in the area.

The primary storage, security and safekeeping for the majority of cash holdings, valuables and high value documents in a facility are kept in the designated vault and/or safe.

Vault

In addition to the electronic security systems identified in Section 3, the following physical measures are to be incorporated:

Amount / Value

(Cash and Valuables)

Safes

A safe is defined as a free standing, prefabricated secure storage unit whose protection originates in the prefabrication and which does not have holes through the protection other than those for locks and cables for anchoring.

The safe is to be designed and manufactured to meet stringent international testing authority standards and be approved and/or listed by an international recognised testing laboratory or agency.

The safe is to have a dual control mechanism that consist of one (1) of the following:

The safe is to be fire tested and certified to international standards for a resistance of one (1) hour.

The safe must be positioned in a Restricted Area will the associated protection and systems identified within these guidelines.

Type A:

The minimum weight for this safe is 750kg (empty) and must be securely anchored to the concrete floor using two (2) internal bolts that is only accessible from inside the safe.

All six (6) sides (including the door) must be resistant to a cutting torch (oxyacetylene), mechanical and/or electrical tools for a net working time of 30 minutes.

Type B:

The minimum weight for this safe is 200kg and must be securely anchored to the concrete floor using two (2) internal bolts that is only accessible from inside the safe.

All six (6) sides (including the door) must be resistant to a cutting torch (oxyacetylene), mechanical and/or electrical tools for a net working time of 15 minutes.

Customer safety deposit boxes are to be contained within a room that incorporates the same requirements and standards as listed above for a vault.

The electronic security systems (Section 3) are also those required for this location. Special attention in the fitting of the internal CCTV camera is to be considered to ensure it does not cover the area designated for the customer to inspect its content.

All safety deposit boxes are to have dual control high security cylinders.

In addition to the above listed secure storage rooms there may be a requirement to secure and protect other materials.

The use of cabinets primarily provides protection against fire and environmental damage. Whilst they do provide a level of security this should be considered limited.

All cabinets are to have locks that, if tampered with, will provide visual evidence.

Fire Resistant Cabinets:

The safe is to be fire tested and certified to international standards for a resistance of one (1) hour.

The fire resistant cabinets are designed to protect environmentally sensitive items such as:

Steel Cabinets:

The steel cabinets are designed to protect sensitive items such as:

The risk of a fire in a facility is potentially greater than any other form of hazard or incident type. The ability to effectively detect and quickly extinguish a fire is critical in minimising the potential damage to life and the assets of the bank.

In addition to the electronic safety systems (Section 3) it is the use of automated and hand held fire suppression systems that will ensure an effective response.

The positioning, quantity and use of these equipments are available through international standards (eg NFPA), Civil Defence standards and requirements. These should also be clearly identifies within the Corporate Security and Safety Plan along with the identification of responsible personnel, their training on how to use the equipment and in emergency evacuation procedures.

The main suppression equipment types are as follows:

Water Sprinkler Systems:

Dependant upon Civil Defence requirements on the locations, standards and specifications the bank is to install an automated water sprinkler system to all underground car parking areas.

Clean Gaseous Systems:

In sensitive electrical locations there is a requirement to minimise the damage to the equipment in the event of an automated system activating.

This is achieved by using a system such as FM200 (or equivalent) but will require the room to be sealed against air leaks. Due to the non toxic nature of this type of system it is also considered essential in similar areas that are occupied by bank staff and/or contractors.

Fire Extinguishers and Fire Hoses:

A wide range of fire extinguisher types are available (water, powder, chemical) and their positioning will be dependant upon the locations they are designed to protect.

The majority of extinguishers will be water based (Class A Fires). Electrical / Computer rooms will require the use of dry powder types (Class C Fires) and positioned accordingly. The minimum capacity for any extinguisher is to be not less than 6kg.

Should extinguishers over 10kg be required they should be trolley based.

The positioning of fire hoses is to ensure sufficient coverage is achieved between them so that no area cannot be reached or is inaccessible.

Emergency water supplies are to be available to support the hoses in the event of a failure of the mains water supply. This can be achieved by reserving a given amount of water in the existing water tanks or by having a separate tank specifically for the fire fighting system.

The use of generators (Section 3) will also be required to support the pumps in the event of power loss.

Signage is to be located at each position where extinguishers and fire hoses are fitted.

As a minimum requirement they are to be located in the following areas: