The Bank shall comply with the rules of professional conduct by fulfilling the following requirements:

1. Act in an honest, transparent and fair manner, and fulfill all of their obligations towards the Clients and the Company, as stipulated by Saudi Arabian laws and regulations.

   Where these obligations have not been fully codified, internationally accepted best practices should be honored.

2. Act within reasonable competence when dealing with Clients and the Company, which is acquired through training, experience, and consulting with experts when needed.
3. Continuously enhance the skills and knowledge of the Authorised Employees in charge, along with the continuous follow up of the products and services available in the market.
4. Take reasonable care in maintaining adequate managerial, financial, operational, and human resources to carry out their business and serve the Clients.
5. Communicate all relevant information including coverage details, conditions, exceptions and restrictions of the insurance policy to the Clients in a timely manner, and ensure that the Clients are aware of the commitment they are about to make to enable them to make a suitable decision.
6. Take reasonable measures to ensure the accuracy and clarity of the information provided to and from the Clients and make such information available in writing.

7. Treat all data and information acquired about the Company and the Clients with utmost confidentiality, and take appropriate measures to maintain the secrecy of confidential documents in their possession, along with taking the following actions:

   - Obtain and use of data only for activities specified under these Rules and not to be used in a manner that is incompatible with those purposes.

   - Keep the data secure and up-to date.

   - Provide data about insurance coverage to the Clients upon their written request.

   - Not to disclose the data to any third party without prior authorization from SAMA, with the exception of the Bank or the Company’s external auditors, or the authorised companies to collect insurance and credit data.

8. Banks must not motivate the Clients to revoke a valid insurance policy, and must not motivate the Clients to refuse a quotation given by a competitor using false or unfair evaluation in order to merely increase commissions.
9. Ensure that the Clients fully understand the Banc assurance services provided by the Banks and the nature of the relationship between the Bank and the Company.
10. Notify the Company of all the insurance information or documents related to Clients which may affect the decision of the Company to provide the coverage and the rates and conditions which the insurance policy will be built upon.
11. Immediately notify the Clients about the acceptance or rejection of the coverage by the Company.
12. Explain to the Clients the mechanism of paying the insurance premiums and any other additional due to the Company.
13. Clarifying to the Clients that the contractual relationship will be with the Company.