Further to SAMA Circular No. 17456/MAT/8211 dated 01/03/1431H regarding the regulation of bank employees' communication with customers to urge them to pay their outstanding debts, and due to complaints received by the Central Bank from bank customers indicating that they were threatened by collection employees working for the banks or contracted with them, with the intent to record remarks on their credit records with the credit information company "SIMAH" to pressure them into settling their debts.

SAMA would like to emphasize the necessity of adhering to the provisions mentioned in the above circular and for banks to refrain from involving the name of the Central Bank or credit information companies or any other supervisory authorities in the communications of debt collectors with customers.