ARTICLE 83
Effective from Jan 31 2025 - Apr 14 2015
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A Cardholder can raise a chargeback claim by sending an Authenticated Communication to their Card Issuer challenging a debit on their card statement within 30 calendar days of the statement date, on which the debit first appears. Such claim include:
| a. | Charges the Cardholder did not authorize. | ||
| b. | Charges for undelivered goods or services. | ||
| c. | Charges for goods or services different from what was represented or of the wrong quantity. |
- Upon receipt of the chargeback claim, the Card Issuer must initiate the chargeback claim within a maximum of one week.