Article 29
| No: 361000090389 | Date(g): 15/4/2015 | Date(h): 26/6/1436 |
Effective from 2015-04-15 - Apr 14 2015
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Where a Cardholder has not made the full minimum monthly repayment on 3 consecutive occasions the Card Issuer will immediately:
| a) | Freeze the account and treat it as a delinquent account. | ||
| b) | Offer the Credit Advisory Services (regarding how to deal with financial difficulties) free of charge to the Cardholder, and | ||
| c) | Work towards a mediated settlement before implementing collection and legal system against the Cardholder. | ||
| d) | A Card Issuer must deal directly with a defaulting Cardholder during this time and can only hand over the case to an internal or external collection agency a minimum of one month after the date when the third consecutive defaulted monthly repayment has occurred. Thereafter and at all times, the Card Issuer must be available to directly offer Credit Advisory Services to the defaulted Cardholder. |