2.11.2 Billing error notice
| No: م أ ق/15631 | Date(g): 4/6/2012 | Date(h): 15/7/1433 |
Effective from Jan 31 2025 - Jan 30 2025
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A billing error notice is an oral or written message from the primary cardholder that:
a. Is received by the issuer at the call centre or address provided in the Terms and Conditions in force no later than 180 days after the transaction date of the alleged billing error;
b. Enables the issuer to identify the primary cardholder’s name and account number, and, to the extent possible, indicates the primary cardholder’s reasons for believing that a billing error exists, the type of error, the date and amount of the error.
c. Such billing error notice shall be taken seriously by the bank (issuer and/or acquirer).