2.11.1 Billing errors
Effective from Jan 31 2025 - Jan 30 2025
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In the following the term “billing error” represents a posting to the prepaid payment service account and which gives rise to an error in the overall balance. Billing errors include:
| a) | A transaction that is not made by the primary cardholder or by a person who has authority to use the consumer’s prepaid payment service; | ||
| b) | A transaction for which the primary cardholder requests additional clarification; | ||
| c) | A failure by the issuer to properly post a transaction onto the prepaid account; | ||
| d) | An error of computational or accounting nature that is made by the issuer, so that a charge is either over or understated, including application of fees or penalty charges that are not in accordance with the Terms & Conditions of the Agreement in force. |