Skip to main content
Custom print
Download Original PDF

Article (33)

Effective from Jan 31 2025 - Nov 04 2011
To view other versions open the versions tab on the right

Companies shall establish a complaints settlement department and develop a procedural manual for processing consumer complaints to be published after obtaining SAMA’s approval. The manual shall include procedures that ensure:

 1.full understanding of each employee who gets in touch with consumers about these procedures;
 2.complete and immediate investigation into any complaint; and
 3.maintenance of a record for written complaints and documentation of the actions taken.