Security Surveillance Systems
| No: 69427/149 | Date(g): 22/7/2019 | Date(h): 20/11/1440 |
Effective from 2019-07-22 - Jul 21 2019
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| The Security Surveillance Systems specified in this document are based on the following standards: | ||
| • | BS EN 62676-4 2015, Application Guidelines, including Operational Requirements. | |
| • | Centre for Applied Science and Technology CAST (UK Government). | |
| • | ANSI/ASIS PAP-1:2012 Physical Asset Protection. | |
| Note: | ||
| • | The minimum recording retention for all bank facilities (Head Office, Branches, Cash Centres and ATMs) security surveillance systems shall be 90 days. | |
| • | In the event of any claims or complaints from customers, financial organisations need to create a copy of the CCTV footage of the incident and store it for a period of 1 year from the date of receiving the complaint | |
| • | In the event of any rejected claims or complaints from the customer, banks need to take a copy of the CCTV footage of that incident and store for a period of 5 years from the date of the complaint. | |
| The following specifications shall be used to define surveillance objectives for CCTV equipment at branches: | ||
| CCTV system surveillance objectives | ||
| Ser | Surveillance objective | Body representation | Appropriate linear resolution | Face width | Camera type required for coverage |
| 1 | Identification | 120% | 250 Pixels/m | 40 Pixels | Full HD with WDR above 120db |
| 2 | Recognition | 50% | 100 Pixels/m | 17 Pixels | Full HD camera |
| 3 | Detection | 10% | 20 Pixels/m | 3 Pixels | Full HD Camera |
The following table defines how specific areas within branches/facilities shall be considered with reference to the surveillance objectives defined above.
Surveillance objectives by branch/facility area
| Branch/facility area | Surveillance objective |
| All entrances and exits; indoor and outdoor | Identification |
| Full coverage of parking areas | Detection |
| Full coverage of cash counters | Identification |
| Full coverage of perimeter area | Detection |
| Full coverage of reception and customer waiting area | Identification |
| Full coverage of service area | Recognition |
| Full coverage of locker/safe rooms | Identification |
| Emergency doors and exits | Identification |
| Entrances to utility/communication/HVAC/electrical rooms | Identification |
| Full coverage of IT rooms and data centres | Identification |
| Full coverage of ATMs | Identification |
| Cull coverage of customer face at ATM/CCDM | Identification |
The following table specifies the branch surveillance objectives by functional area and the technology required to achieve these objectives.
Surveillance objectives by branch (Customer side) functional area and technological requirements
| Functional area | Surveillance objective | Technology required |
| Main branch entrance | Identification | Wide Dynamic Range (WDR) and IR camera |
| Waiting area | Identification | Normal dome camera with 2.8 - 12mm VF lens |
| Reception | Identification | Normal dome camera with 2.8 - 12mm VF lens |
| Corridors | Detection | Normal dome camera with 2.8 - 12mm VF lens |
| Lobbies | Identification | Normal dome camera with 2.8 - 12mm VF lens |
| Tellers | Identification | WDR Box camera with 20mm VF lens |
| Operations area | Recognition | Indoor IR camera with VF lens |
| Elevators - outside of elevator | Recognition | Normal dome camera with 2.8 - 12mm VF lens |
| Customer Parking | Recognition | Outdoor IR/PTZ IR camera |
| Perimeter | Recognition | Outdoor IR/PTZ IR camera |
| ATM | Identification | Inbuilt pin-hole camera |
The following table specifies the office surveillance objectives by functional area and the technology required to achieve these objectives.
Surveillance objectives by office (Staff /Employee side) functional area and technological requirements
| Functional area | Surveillance objective | Technology required |
| Main entrance door | Identification | WDR camera |
| Reception | Identification | Normal dome camera with 2.8 - 12mm VF lens |
| Lobby | Identification | Normal dome camera with 2.8 - 12mm VF lens |
| Corridors | Detection | Normal dome camera with 2.8 - 12mm VF lens |
| Elevators | Detection | Normal dome camera with 2.8mm VF lens |
| Emergency exits | Identification | Normal dome camera with 2.8 - 12mm VF lens |
| Storage areas | Recognition | Normal dome camera with 2.8 - 12mm VF lens |
| IT / IDF room | Identification | Indoor IR camera with VF lens |
| Security Control Room / IT room | Identification | Indoor IR camera with VF lens |
| SWIFT/dealing/treasury room | Recognition | IR camera with VF lens |
| File and Passport office | Recognition | IR camera with VF lens |
| Data centre | Identification | Indoor IR camera with VF lens |
| Vault - outside | Identification | Indoor IR camera with VF lens |
| Vault - inside | Identification | Indoor IR camera with VF lens |
| Office entrance | Recognition | Normal dome camera with 2.8 - 12mm VF lens |
| Vehicle entry | Identification | Indoor IR camera with VF lens and number plate recognition |
| Access points to the building | Detection | Indoor IR camera with VF lens |
| Utility rooms | Recognition | Indoor IR camera with VF lens |
| Perimeter | Detection | PTZ camera/Outdoor IR camera |
| Parking - indoor | Detection | Indoor IR camera with VF lens |
| Parking - outdoor | Detection | PTZ camera/Outdoor IR camera |