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Third: Financial Awareness and Education Unit

No: 44069265 Date(g): 21/3/2023 | Date(h): 29/8/1444 Status: In-Force

Effective from Jul 15 2023 - Jul 14 2023
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  1. The unit must continuously raise customer awareness through all available bank channels and implement annual plans for financial awareness and education. These plans should include, at a minimum: products and services and their risks, fraud, savings, and financial planning.
  2. The unit must continuously inform customers about all channels for submitting complaints and their right to raise complaints and inquiries. It should also inform them about the possibility of requesting credit advisory services, in cases where the bank is not obligated to provide a credit advisor.
  3. Unit employees are prohibited from contacting customers for the purpose of marketing the bank's products and services.

  4. The unit should submit semi-annual reports to the administration manager for forwarding to the CEO, which should include the following:
     

    - The number of contacts received by the unit.

    - The types of consultations provided to customers.

    - Measurement of customer satisfaction regarding the appropriateness of the consultations      provided.