Skip to main content

Article 71

Effective from 2019-12-10 - Dec 09 2019
To view other versions open the versions tab on the right

The Consumer Microfinance Company shall establish a function for handling complaints, assign staff to such function, set clear procedures for receiving, documenting, reviewing, and responding to borrowers’ complaints within the period specified by SAMA, and keep such complaints in relevant records. All necessary details of borrowers’ complaints and related actions taken shall be included in the complaint records.