The Finance Company must establish appropriate written organizational policies, that includes work manuals and workflow procedures. Those policies must be kept up to date on a regular basis and they must be communicated to the concerned staff in a suitable and timely manner. The organizational policies must include rules for at least the following:
| | 1. | The organizational and operational structure, decision making and responsibilities; |
| | 2. | Credit granting and operations; |
| | 3. | Financial management and accounting; |
| | 4. | Marketing and sales; |
| | 5. | Information technology and security; |
| | 6. | Customer service and collection; |
| | 7. | Identifying, assessing, treating, monitoring and disclosing risks; |
| | 8. | Internal supervision system; |
| | 9. | Internal audit; |
| | 10. | Committing to the related laws, regulations and instructions ; |
| | 11. | Assigning tasks to external service providers; and |
| | 12. | Salaries, bonuses and incentives, including the salaries of members of Senior Management and staff and their motivation and remuneration of the Board and its committees. |
