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| No: 381000063572 | Date(g): 12/3/2017 | Date(h): 14/6/1438 | Status: In-Force |
An appropriate, clear and effective mechanism for customer complaints must be set based on the Regulations for Complaint Handling and Establishment of Complaint Units at Banks and the Banking Consumer Protection Principles—the centers’ complaint mechanism and the period for handling complaints shall be clarified.
