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If the Payment Service Provider discovers or is made aware of a systemic error in the execution of Payment Transactions, it must investigate and refund all Payment Service Users who are affected by that systemic error within thirty calendar days of discovering the systemic error or being aware of it.
(2)
The Payment Service Provider should, as soon as practicable, communicate with and notify SAMA about the systemic error through the appropriate channels.
(3)
The Payment Service Provider should, as soon as practicable, issue a communication to all affected Payment Service Users, advising them of the systemic error and the steps taken to correct it, including the amount of any refund to the Payment Service Users’ accounts.
(4)
If the Payment Service Provider fails to correct the systemic error within the period prescribed in Paragraph (1) of this Article, it must notify SAMA of the reason for that delay.
