Based on the powers of SAMA to issue instructions related to financial institutions and their business in accordance with the provisions of its law issued by Royal Decree No. (M/(36) dated 11/04/1442 H, and to the instructions of SAMA issued regarding the procedures for settling claims and complaints of the operations of the Saudi network and the Gulf network, and the instructions for exceptional cases notified pursuant to circular No. (57143/BCT/27221) dated 03/12/1432 H, which requires host banks (Acquiring banks) to respond objectively to ATM claims for customers Banks issuing the card within a maximum of seven working days from the date of receipt of the claim, in the special procedures in the exchange of claims between banks related to the operations of the Saudi network. 

Therefore, I would like to inform you that it has been decided to reduce the maximum period for substantive response to ATM claims for bank customers mentioned in the above-mentioned instructions to a maximum of four working days from the date of receipt of the claim instead of seven working days, taking into account all the procedures mentioned in the other relevant instructions. 

For your information and action accordingly as of 1/8/2024.