Further to SAMA's instructions issued under Circular No. 361000064350 dated 03/05/1436 H regarding to the procedures for reversal of cash transactions in Automated Teller Machines (ATMs), as well as Circular No. 351000009927 dated 22/01/1435 H concerning the reconciliation and replenishment timelines for banks' ATMs, and Circular No. 27027/Akh dated 19/12/1424 H regarding the distribution of cash denominations in ATMs.

We hereby inform you that, in accordance to the Saudi Arabian Monetary Authority Law issued by Royal Decree No. (23) dated 23/05/1377 H, and the Banking Control Law issued by Royal Decree No. (M/5) dated 22/02/1386 H, the following has been decided:

1. ATM shall be replenished and extension of the period of reconciliation every ten business days, considering cash flow projections, the characteristics of the location, and associated operational risks.
    
2. The Dispense Logic is determined at the bank's discretion, taking into account the characteristics of the location and the needs of the customers. All ATMs situated within bank branches and transfer centers shall be replenished with a minimum of three cash denominations: five hundred, one hundred, and fifty. This arrangement ensures that customers have the option to withdraw cash in any combination of these three denominations. Outdoor ATMs situated in various locations such as roadways and shopping malls are designed to accept a minimum of two different denominations of currency, ensuring that both denominations can be dispensed to the customer during cash withdrawal transactions. The General Administration of Branches and Cash Centers will conduct a reassessment of the distribution of cash denominations six months following its implementation.
    
3. The responsibility for determining the cash replenishment method of ATM lies with the banks. They have the discretion to decide whether to replace all denomination cassettes simultaneously when the machine requires cash or to replace only the denomination box that has been depleted. The box or cassettes shall be prepared at the cash center and maintained under dual surveillance and monitoring via cameras, subsequent to the bank determination of the requisite accounting mechanisms and procedures.
    
4.  Banks must automate ATM replenishment procedures by having an automated system to replenish the ATMs. In the absence of such systems, it is advisable to utilize test cards, which enable the replenishment team to conduct a test withdrawal following each replenishment. This procedure is essential to verify that the appropriate cash denominations have been correctly placed within the ATM. Supervisor cards must be utilized to enable the replenishment team at the cash centers to reconcile ATMs in real time, thereby eliminating the need to wait for reconciliation by the bank's support departments.
    
5.  Banks shall rectify discrepancies associated with the reversal of denomination cassettes that arise from the replenishment of ATMs. Additionally, they must manage instances where a customer inadvertently receives funds due to either a technical malfunction or human error. The banks bear the responsibility to substantiate the error in the event the customer disputes their actions.

For your information and action accordingly as of its date. SAMA will undertake field visits to verify compliance with these instructions, and in case of any inquiries in this regard, the Advisor to the Deputy Governor for Financial Sector Development can be contacted.